Branch Manager Full-time Highbrook

We have an exciting opportunity for an experienced and highly motivated Branch Manager to take ownership and manage TIMG's Highbrook Branch.

**ABOUT US**

The Information Management Group (TIMG) provides secure information management solutions to NZ businesses and government agencies. Over 30 years of industry experience, TIMG has developed a range of solutions that help customers transform, manage, or destroy their business information. Moreover, TIMG is trusted by over 15,000 organizations across Australasia and is wholly New Zealand-owned, backed by the strength and heritage of Freightways.

**ABOUT THE ROLE**

Reporting to the Northern Area Manager, this role is responsible for the organisation, supervision, planning, and managing of daily activities. Ensures internal and external customers' expectations and quality standards are consistently achieved. You will be a person who has a huge passion for leading a great team, thinking on their feet and looking for ways to improve and streamline our day-to-day processes.

**Responsibilities include**:

- Process all orders within contract service standards, including export orders.
- Maximise productivity and quality of all services, ensuring timely and secure delivery.
- Ensure your team understands and follows all processes, systems, and policies.
- Build a strong relationship with customers to ensure continued market leadership.
- Create a supportive and motivating environment for your team to learn and develop their skills and knowledge while clearly understanding their role and accountabilities
- Generate and monitor KPIs, analysing their performance and comparing against set targets and budget.
- Always striving to achieve operational efficiencies and improvements that support profitability
- Maintains exceptional health and safety, security, and compliance standards.

**ABOUT YOU**

To succeed in this role within our organization, you will have previous management experience and is highly motivated, results-oriented, and can positively lead and motivate a team. In addition, you also have the ability to manage multiple conflicting priorities effectively and professionally.

**Key attributes include**:

- Strong leadership skills and natural influencer, with proven ability in coaching and developing staff
- Excellent time management and organisational skills with a proactive approach to problem-solving
- Demonstrated business acumen, initiative, and open to learning opportunities
- Continuous improvement focus, with a collaborative mindset to deliver better outcomes.
- Effective interpersonal, oral, and written communication skills
- Process-driven, innovative, and technology savvy
- High regard for Health & Safety standards

**WHAT'S ON OFFER**

This is an excellent opportunity to join a motivated, passionate, and diverse team. Working for a company that recognises outstanding performance rewards your efforts and is committed to ensuring a healthy work-life balance.

This role comes with a competitive salary and additional benefits, including a tried and tested bonus structure and company vehicle. Furthermore, you have access to our discounted medical insurance, the Employment Assistance Programme (EAP), and Recognition for Service.

**COME AND JOIN US**

**Job Types**: Full-time, Permanent

Schedule:

- Day shift
- Monday to Friday
- Morning shift

Ability to commute/relocate:

- East Tamaki, Auckland: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How many years of people management experience do you have?
- Do you have customer service experience?
- Do you have experience in a role which requires relationship management experience?
- How many years' experience do you have as an operations manager?
- What's your expected annual base salary?
- How much notice are you required to give your current employer?