National Technical Specialist

An exciting opportunity for a National Technical Specialist to join our growing team in a fast-paced environment leading Australia & New Zealand automotive industry. This is a unique opportunity where you will manage and support service activities nationally while building strong relationships with our dealer network, direct-to-consumer clients, and internal teams.

**Responsibilities but not limited to**:

- Escalate product issues and develop solutions to resolve supply challenges.
- Manage the loan tool program and support recalls, warranty cases, and safety campaigns.
- Collaborate with teams to process warranty claims and resolve dealer/fleet/third party supplier service complaints.
- Support service operations for GMSV and Cadillac NZ, including diagnostic assistance - where required.
- Maintain compliance with GM processes, service policies, and environmental standards.

**What We’re Looking For**:

- Industry-qualified trade-certified mechanical engineer.
- Minimum 5 years of experience in automotive aftersales operations, preferably with a vehicle manufacturer.
- Proficiency in IT diagnostic software and tools.
- Strong communication, negotiation, and problem-solving skills.
- Customer-focused with the ability to build relationships across all levels.
- Valid driver’s license.

**Preferred Qualifications**
- Tertiary qualification in Business, Engineering, or a related discipline.
- Experience in sales/marketing or aftersales with a major vehicle brand.

**Why Join Us?**

At General Motors, we value diversity, safety, and environmental responsibility. We offer a dynamic work environment, opportunities for growth, and the chance to work with an iconic brand shaping the future of mobility.

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer, and more equitable for all.

Locally, we're a business with national reach and a proud, rich automotive history, and we’ve got the exciting opportunity to represent GM's ongoing presence in New Zealand. Whether it's the recently announced Cadillac, headlined by the all-electric LYRIQ, the GM Specialty Vehicles venture bringing iconic GM nameplates like Corvette and Silverado to ANZ, our Isuzu Trucks New Zealand portfolio, or the endless possibilities in the Aftersales space, there's plenty to look forward to.

**How to Apply**

If you’re looking for a new challenge, submit your resume and cover letter via the ‘Apply’ button.

Join us and drive your career forward with General Motors

**About GM**:
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

**Why Join Us**:
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

**Diversity Information**:
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.