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Guest Services Representative

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Auckland City, New Zealand SkyCity Entertainment Group Full time

**Mō te Tūranga | About the Role**

As a Part Time Guest Services Representative, you'll play a big part in making sure that our hotel guests have the best time during their stay with us. You're one of their first and last point of contacts when they check in and check out. Your responsibilities include providing front desk services to guests, processing guest payments and acting as a source of information on various things. This is a part time role and flexibility around availability is ideal.

**Mōu** **| About You**

You'll be someone who is approachable and have great customer service skills - this will shine when you're greeting our guests when they check in, helping them out during their stay and wishing them goodbye when they check out. You're be somewhat sales minded and feel confident to up-sell/cross-sell additional SkyCity offerings to elevate customer satisfaction. This role also involves some administration work, so you'll know your way around a computer. Previous hotel experience is advantageous

**Ngā painga | Benefits**
- $2.50 hot buffet meals and other heavily discounted offerings in our staff café
- Subsidised health insurance through Southern Cross
- Subsidised staff parking
- Free entry to the Sky Tower whenever you want
- Discounts across our Hotels & Restaurants + third party discounts too
- Opportunities for training and up-skilling within the team and across the business
- Plus MANY more

**_ At SkyCity, our career opportunities are as diverse as our workforce. We don't just embrace differences; we value and support them. Our hiring is centred on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs. We're here to empower you to shine. Our willingness to adapt ensures you can chart your path with us Join us at SkyCity and be extraordinary by being you. _**

**_SkyCity takes its commitment to Host Responsibility seriously. Every member of our team, no matter their role, contributes towards SkyCity's culture of customer care. _