Night Guest Service Agent

19 hours ago

Auckland City, New Zealand PULLMAN Full time

**Company Description** Te Arikinui Pullman Auckland Airport**,**located right on the doorstep of Auckland International Airport. With 311 generously appointed guestrooms, the Pullman offers an unparalleled 5-Star Airport Hotel experience that is authentically New Zealand.

From the moment guests step into our informal lobby hub to the panoramic views offered by our rooftop bar and dining area, Te Kaahu beckons a rare opportunity to revel in luxury and soak in the mesmerizing sunset stretching from the Manukau Harbour to the heart of Auckland City.

Te Kaahu, inspired by the spirit of discovery, past, present, and future, promises to be a destination where culinary excellence meets the splendor of New Zealand's rich Māori heritage. We are dedicated to delivering an unforgettable dining journey, one that encapsulates the essence of Aotearoa’s unique culture and breathtaking landscapes.
- ** Oversee night operations**: Manage guest check-ins, check-outs, and inquiries, ensuring smooth overnight service.
- ** Provide exceptional guest support**: Assist with late-night requests, resolving issues professionally and efficiently.
- ** Ensure security and safety**: Monitor the property, conduct regular checks, and respond to any incidents.
- ** Manage financial transactions**: Process payments and balance cashier floats for the next day.
- ** Maintain a welcoming atmosphere**: Represent the hotel with warmth and professionalism, even during the quietest hours.

**Qualifications**
You will be:

- Experienced in Front Office or Reception (preferred but not essential) with a personality that makes a lasting impression.
- Confident and approachable, building connections effortlessly with guests and team members.
- Highly organized and detail-oriented, excelling in time management and clear communication, both written and verbal.
- A team player with a proactive mindset, thriving in a fast-paced, dynamic environment.
- Energetic and driven, bringing passion and initiative to every shift.
- Comfortable working independently and capable of making sound decisions during overnight shifts.
- Available for graveyard shifts, embracing the unique pace and responsibilities of night operations.

**Additional Information**
- Learn your Way - Access to our Accor Academy so you can Earn while you Learn
- Work Your Way - Flexibility to ensure a work life balance
- Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
- Accor's refer-a-friend bonus
- Meals on shift
- Paid Parking at Park & Ride
- Paid Birthday Leave
- Paid Wellness Leave
- Refer a Friend Incentive
- Accor's Parental Leave Scheme
- Access to our Employee Assistance Program
- Our commitment to Diversity & Inclusion:_
- We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know._

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