Customer Service Rep

24 hours ago

Dunedin, New Zealand Contact Energy Full time

Company Description
**Watch our video on how you can put your #HumanEnergy where it matters**

**Ko wai mātou | About us**

Ko tō mātou kaupapa nui ko te tuku atu i tō mātou pūngao ki te wāhi e tika ana, kia whakahaukino kore ai i te rāngai pūngao o Aotearoa me te whakatairanga atu i te #changematters. E kaingākau ana mātou mō tō mātou whāinga matua, ā, e whakahīhī ana anō mātou i te iwi tangata kei muri i a mātou e whaiwhai ana i te whāinga kotahi. Nā runga i tēnei whāinga teitei, tērā pea ka ui ake koe ki a koe anō-ka pēhea tēnei āheinga e tautoko ana i tētehi Aotearoa pai ake, Aotearoa mā ake?

Our purpose is to put our energy where it matters, to decarbonise the New Zealand energy sector and promote #changematters. We are passionate about our mission and proud to have a tribe of people behind us working towards a common purposes. With such an ambitious goal, you might ask yourself - how does this opportunity help support a better, cleaner NZ

This role requires no prior experience You just need to be comfortable with a computer and have a great attitude

There are a bunch of perks to being a permanent Contact kaimahi (employee). Along with great leadership, teammates, development, and growth and progression opportunities, you’ll enjoy flexible working, free health insurance cover, better-than-your-average leave, access to Contact Shares, a ‘Good to be Home’ annual payment toward your home set up & wellbeing, discounts on Contact Energy products_, _and more.

**Job Description**:
**Watch the video on this ad, to give you a feel for our Contact Centre**

The contact centre is the heart of Contact Energy You will be responsible for helping kiwi's with all their broadband/energy/lpg needs

This role will spend the first few months focusing on assisting customers with LPG bottle orders & queries, to support a project in this space.

After this you will be trained to help Kiwi's with their broadband/power needs, once the project is complete.

**Qualifications**:
A great attitude is first and foremost We are really big on 360 feedback here at Contact, so that means from your leader/ team mates/ and customers, learning is a everyday occurrence

Working across multiple systems you’ll need to be comfortable with computers, with a great typing/processing speed to keep up with the mahi

We aren’t looking for robots and don’t use scripts, so being able to connect with people and hold a convo is a must.

Additional Information
- No CV or cover letter required
- Start date around 30th January
- Training is based for minimum 12 weeks in our Dunedin office
- Working from home options available after training
- In case you haven't yet, watch the video

**Please note**:We're taking a well-earned break over Christmas and New Year, and hope you are too We'll be back on board mid-January so if you don't hear from us by December the 23rd, you should hear from us by the 20th January. Happy holidays

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