Casual Patient Administration Coordinator

6 days ago

Auckland City, New Zealand Auckland Health Jobs Full time

**About the role**:
The role is on a casual contract, which can be the first step towards permanent employment with the ADHB.

Challenging but rewarding, PAS (Patient Administrative Services) is a department like no other. It is service-orientated (we're here for our patients) with no two days being the same. You'll be working with a close-knit administrative group and alongside a large multidisciplinary team of clinicians, nurses, business managers and clinical directors. We work across three site locations, Auckland Hospital, Starship Hospital and Greenlane Clinical Centre.

**About you**:
You care about public health and you want to serve our community. You have alignment with the** **DHB values.** **You are adaptable, reliable, energetic and computer literate. You're capable of building good working relationships with all types of people across the DHB.

Our Patient Service Centre (PSC) unit provides support to the clinical department by managing their outpatient clinic receptions, proccessing referrals and making initial and follow-up appointments for our patients. We are a large team and we collectively make about 850,000 outpatient appointments and over 300,000 surgical bookings per year. This is a casual employment with no guaranteed hours of work + 8% holiday pay.

In this role, you will be working in the **Clinic Reception**, **Outpatient Clinic** **Scheduling** or **Surgical Booking** team.

**Clinic** **Reception**:

- Meet and greet patients and their family or representatives and answer phone enquiries and refer calls of a clinical nature to the appropriate health professional
- Complete established appointment completion procedures such as scheduling follow-up appointments and sending referrals and other request forms to internal and external agencies
- Dispatch documentation as required by established procedures

**Outpatient Clinic** **Scheduling**:

- High level of engagement with our patients/parents to organise their specialist appointments
- Collaborate with clinicians, nurses and Services to ensure the running of clinics
- Work within the PAS family to train together towards best administrative practices for patients

**Surgical Booking**:

- Use of electronic daily waiting lists reports to book patients and ensure a patient focussed booking approach is used at all times
- Enter and update patient details on booking systems and manage all patient administration
***What we can offer**:

- $54.178 pro rata (you may also be eligible for a pay equity interim adjustment up to $2.500 pro rata)
- In-house mentorship and on-going training
- Free professional development opportunities
- Career progression within the organisation

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