Solutions Architect

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

**Want to be a part of our team?**

The Client Architect (CA) is a member of the Products and Services division, it is responsible for architecture led programs to maximize realised value for NTT’s Clients. They provide strategic and technical leadership, commercial support, and technical governance from an operational perspective. It is a disciplined role with structured problem solving and architectural leadership at its core.

The CA is actively involved in the strategic aspects of the client relationship, interacting with solutions and service delivery. The core remit will be to act as the source of knowledge around the contracted architecture, establishing themselves as the “trusted advisor” for the customer and NTT alike. In addition, other responsibilities consist of driving optimisation for both the client and NTT around the estate, advanced capacity planning and presentation, continual review of business needs, and keeping abreast of current and new industry best practices and technologies.

The role leverages NTT’s entire capability to protect the integrity of its’ clients’ existing IT portfolios, to ensure IT continues to support our clients’ business strategy.

**Working at NTT**
- ** 1.1.** **Key Roles and Responsibilities**: The CA interacts with Clients, Client Delivery Directors (CDD), Account Managers, Platforms Architecture, Managed Services towers, Solutions/Service Architecture teams, Professional Services, and NTT vendors. The main areas of focus for this role are Architecture & Governance, and Service & Solution Optimisation.
- Maintain a close working relationship with the CDD to ensure a seamless combined approach to the management of Client experience, technology integrity, service, and commercial outcomes in accordance with the contractual agreement with the Client
- Produce and maintain reference architectures applicable to the technology estate
- Provide technical governance for solutions proposals from NTT that impact the environment
- Collaborate with internal business stakeholders, technical teams, and vendors to ensure effective Design, Implementation, Assurance and User Acceptance from a post sales operational perspective
- Provide leadership and governance for technical projects on behalf of a client, representing the clients' interests
- Responsible to address technical concerns of Managed Services operating architecture, liaising with Platform Architecture, to ensure performance and stability remains as high as possible
- Form part of Operational Analysis team and change management function, to keep be informed and/or review client’s new services and the subsequent performance implications
- Take ownership and learn the client’s supported solutions, systems, processes, and business drivers
- Review and identify areas whereby improvements of the cost and performance of the technology estate, service delivery and/or commercial model
- Identify short term gains that provide benefit to clients
- Review client architecture and delivery management functions using standard inputs (e.g., availability and capacity reports, demand management tools etc) to identify opportunities or areas for optimization. Develop and present opportunities to either internal or external stakeholders, for buy-in and prioritisation

**1.2.** **Education, Training, and Experience**: Education and Training
- Tertiary qualification preferable (Technical or Business)
- ITIL foundations certification preferable
- TOGAF certification preferable
- AWS Solution Architect preferable
- Azure Solution Architect certification preferable

Experience
- At least 5 years' experience in services within a large scale (preferably multi-national) technology services environment across a range of services, operating within an ITIL aligned framework (or comparable frameworks)
- A good understanding of service delivery to clients
- Thorough experience in relevant services and products and understanding of industry best practices
- Demonstrated strong vendor relationships to ensure an understanding of the vendor’s products business and services positioning
- Demonstrable experience in Enterprise Architecture, Governance, and Risk Management frameworks
- Demonstrable experience with public, private and/or hybrid Cloud Services and Solutions
- Knowledge and experience with automation technologies and tools, along with understanding the processes and procedures