Hotel Sales Agent

5 days ago

New Zealand The Hermitage Hotel Full time

More than a hotel, our company Aoraki Mount Cook Alpine Village Limited offers a great range of accommodation and activities - including Hotel and Motel accommodation along with activities such as Trekking, Glacier Explorers and Stargazing tours. The Reservations Agent primary role is to sell and manage the hotels accommodation and activity inventory by maximising occupancy and revenue. It is therefore vital that they provide both guests and the hotel information systems with accurate data. We are looking for an enthusiastic reservations superstar to join our**QUEENSTOWN**based reservations team in this diverse and exciting role. **What your day will look like** - Offer a sound knowledge of the hotels products and services as well as a general knowledge of the area and relevant tourist information - Demonstrate competence in operating the hotels computer systems and input information with a consistently high level of accuracy - Handle sensitive information such as confidential agent rates and credit cards details with care - Maintain the image and good reputation of the Hermitage, Motels and Activities as for many guests their first interaction with the Hermitage will be with the Reservations team and good first impressions are essential **You must be**: - Previous experience in a Front Office or Reservations role - Experience with hotel reservation systems use of ProTel preferred. - Experience working in a fast-paced environment - Attention to detail and excellent time management - Friendly and personable nature and proven guest service experience - Enthusiastic and with a confident happy personality - Able to work with a small but motivated team - Good time management - Quick at learning new products - Fluent in English **The Benefits** - Best of both worlds, work for New Zealands most iconic hotel but based in Queenstown - Coffee machine in the office - Sales target incentive program - Bring your dog to work Fridays - Discounted Trojan products - Amazing team culture - Annual team day out" - + other amazing staff benefits you get for working for New Zealands biggest tourism brands. **Further Information** - Applicants should be legally entitled to work in New Zealand

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