Group Reservations/event Coordinator

**Job Number** 23211672

**Job Category** Sales & Marketing

**Location** Four Points by Sheraton Auckland, 396 Queen Street, Auckland, New Zealand, New Zealand VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**We Are Here to Stay
- Marriott International**
Join the #1 leader in hospitality worldwide and be inspired by what tomorrow brings. With over 8000 hotels worldwide in 130 countries and 31 different brands, where will your journey take you?

**About Four Points Sheraton Auckland**

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way.

Four Points by Sheraton is a hotel brand owned by Marriott International, one of the world's largest hotel chains. A modern, upscale hotel located in the heart of Auckland's central business district. The hotel offers 255 spacious guest rooms and suites, all of which are equipped with modern amenities. The hotel features an on-site restaurant, The Queen's Head Bar and Eatery as well as a rooftop bar (The Churchill) with panoramic views of the city. We offer a convenient, comfortable, and stylish option for both leisure and business travelers visiting the city. Its central location and range of amenities make it an excellent choice for anyone looking to explore Auckland's many attractions, or for those visiting the city for work.

We are looking for a Group Reservations/Events Coordinator to join our Sales Department

**Main responsibilities include but is not limited to**:
**Group Reservations**
- Input group rooming lists using reservation systems (e.g., MARSHA, Fidelio, OPERA).
- Keep organized files of all groups for easy and accurate reference for an event.
- Revise room blocks in the reservation system (e.g., MARSHA, Fidelio, OPERA) to maintain the required number of available rooms after rooming lists are entered.
- Set-up proper billing accounts (i.e., share-with, room/tax/incidentals, tax exempt, direct/special billing, group bookings) according to Accounting policies
- Input and access data in reservation system by entering correct information into proper fields, including Marriott Rewards number, and asking for travel agency IATA and FIT numbers (i.e., flags, comments, guest messages).
- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.

**Event Coordination**
- Liaise with F&B, Kitchen, Sales and other relevant departments to make sure that the client achieve seamless service during their business stay at the hotel. Ensure a personalized service in line with brand values.
- Work with the sales team on any tradeshow or events.
- Design, confirm, and effectively communicate room layouts and set-up requirements for special events.
- Enter and retrieve information contained in computer databases.
- Coordinate all catering and conference events staged in the hotel, including confirmed events handed over by the proactive sales team.
- Liase with the Food and Beverage Operations team ensuring that the correct methods of service are to be maintained as per standard operating procedure.
- Arrange and conduct Hotel familirisations and/or site inspections as and when required.

**About You**
- Ability to communicate clearly, appropriately and professionally with guests and stakeholders.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Exceptional computer skills
- Microsoft Office Words, PowerPoint, Excel, Outlook
- Experience with using reservation system e.g. MARSHA, Fidelio, OPERA is preferred.
- Hospitality background is essential, Sales experience would be a bonus
- Individual who can comply with quality assurance expectations and standards

**We can offer you.**
- Competitive salary and benefits
- Discounted staff parking
- Discounted food & beverages
- ‘Life With the Works’ - our FlexiFutures program designed for a more fulfilling and flexible workplace.
- Discounted accommodation for all Marriott properties throughout the world
- Discounts on food and beverage in all outlets of the Hotel
- Unlimited career and development opportunities
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are