Demand Planner

**Company Description**
The Warehouse Group (TWG) has become a Kiwi household name, and we proudly recognise the role that we play in communities throughout New Zealand. We are the largest general merchandise retailer in NZ across The Warehouse, Warehouse Stationery & Noel Leeming. We are at an exciting point in our journey where our focus is on becoming brand-centric, aiming to deliver an unparalleled experience for our customers. Agility and collaboration are cornerstones of our work culture, empowering us to adapt swiftly and work seamlessly together. By being brand-led and retail-focused, we are intentional about placing the right people in the right roles, allowing us to perform work that truly makes a difference.

As we continue to invest in our customer experience and optimise stock availability, we have an exciting opportunity for a Demand Planner - Art & Craft to join our dynamic team and shape the future of demand planning at TWG using the latest machine learning technology.

If you’re passionate about the world of Art & Craft, understand seasonal and trend-based purchasing behaviours, and thrive on balancing creativity with precision planning, then this is your chance to bring your niche expertise into a nationwide retail setting.

As part of this transformation, we’re looking for a Demand Planner who thrives in fast-paced, complex environments.

RELEX Solutions is recognized in the market as a leading provider of unified supply chain and retail planning solutions. Their platform leverages AI and machine learning to optimise demand forecasting, inventory management, replenishment, and analytics, enabling businesses to align and enhance their end-to-end value chain.

This role offers a great opportunity to work cross-functionally with our Commercial, Buying, and Planning teams to ensure we have the right product, in the right place, at the right time - keeping our shelves stocked and our customers happy.

In this role, you will:

- Support our customer missions by ensuring maximum potential availability of our continuity lines, balancing customer demand with stock flow efficiency.
- Own unit-level demand forecasting and proactively manage inventory through RELEX, addressing exceptions (e.g., forecast errors, days of cover) to mitigate overstocks and stock outs.
- Collaborate across teams and drive promotional forecast meetings alongside Buyers, Planners, and Suppliers, optimising stock flow and resolving blockers.
- Analyse clearance proposals weekly and provide insights to Commercial Planners, ensuring the best commercial outcomes.
- Monitor seasonal impacts, adjusting forecasts based on long-range trends, weather patterns, and event shifts, and communicating exceptions clearly with stakeholders.

You’ll be working with a fun and creative category where consumer trends, seasonal demand, and innovation play a big role. Having an understanding of product cycles in the Art & Craft space - from back-to-school periods to Christmas creativity - will be a valuable asset in this role.
**Qualifications**
You’ll be part of a fast-paced retail environment where no two days are the same. We’re looking for someone who is commercially savvy, detail-oriented, and thrives on collaboration. You’ll be naturally curious, driven by continuous improvement, and confident in balancing data analysis with stakeholder engagement.

We’re after someone who can demonstrate:

- Strong analytical skills and the ability to translate insights into actionable outcomes.
- Proven experience in demand planning, inventory management, or replenishment, ideally within a retail or FMCG environment.
- Experience or familiarity with Art & Craft categories is highly desirable.
- Solid understanding of order management, stock flow processes, and supplier collaboration.
- Proficiency with Microsoft Office, particularly Excel
- RELEX knowledge (advantageous).
- Strong communication skills and the ability to influence decision-making across teams.
- A customer-centric mindset with the agility to adapt to change and embrace new ways of working.

**Additional Information**
You’ll be joining a collaborative and high-performing team within a business committed to making a real difference for our customers and communities. This is a permanent opportunity to shape a strategically important and creatively rich category, where you can bring your expertise, curiosity, and commercial skills to the forefront.