Service Technician

1 week ago

Hamilton, New Zealand Foundation Coffee Full time

**THE ROLE**

A unique opportunity to join the team at Foundation Coffee **based out of the Waikato or Bay of Plenty regions**. 3-6 weeks training in Auckland.

**Electrical Appliance Serviceman (EAS)** experience and qualification is essential.

**Electrical Service Technician (EST) or higher is also acceptable.**

Main duties will be repairing, running-up and installing of coffee machines and water coolers across the greater central North Island region. Some overnight travel will be required.

A clean New Zealand driver’s license is required as well as NZ residency or citizenship.

**Key duties include**:

- Running-up of machines.
- Customer service and attention to detail
- Performs service calls, general maintenance, and valet service
- Visually inspects and listens to machines to determine causes of malfunctions; dismantles machines to gain access to problem area
- Inspects parts to detect wear, misalignment, or other problems; removes and replaces worn or defective parts; repairs broken parts; realigns and adjusts components; tests machine operation following repair
- Reviews inventory and orders parts; ships and receives machines; maintains equipment inventory
- Prepares machines for installation at accounts; assists and performs installations and removals
- Sets up and operates mechanical equipment and small hand tools, such as drills, grinders, and welding torches, for machine repair
- Calls on existing customers to determine adequacy of service; listens to and resolves service complaints
- Cross-selling of consumables

**ABOUT YOU**

This role is ideal for someone that takes great pride in their work and understand the importance of providing excellent customer service.

You will be well-presented, physically fit and capable to complete heavy manual handling tasks, have excellent communication skills, proactive, team player, easy going under pressure, and have the maturity and flexibility to support a busy team.

**BENEFITS**
- Work for an innovative company who are well recognized in their field.
- Great diverse company culture - we love to have a laugh and celebrate success
- Work hours: Monday to Friday, 8:00am to 4:30pm.
- Fully maintained company vehicle will be provided as well as tablet and mobile phone.

**Job Type**: Permanent

**Salary**: $70,000.00 - $85,000.00 per year

**Benefits**:

- Company car
- Employee discount

Schedule:

- Monday to Friday

**Experience**:

- Customer Service: 2 years (preferred)

Licence/Certification:

- NZ Drivers Licence (required)
- NZ Passport or Permanent Residency (preferred)
- Electrical Appliances Serviceperson (EAS) or higher (preferred)

Willingness to travel:

- 50% (preferred)

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