Case Manager

1 day ago

Auckland City, New Zealand Marsh Full time

Wellnz is seeking to appoint a Case Manager based in Auckland or Hamilton.

**What can you expect?**

**Wellnz **, now a part of **Marsh** has an opportunity for a motivated and experienced Case Manager looking for something different, where they can put their excellent communication and relationship building skills to work.

**Wellnz** is a leader in human risk consultancy. We work closely with our employers to support their people with: injury management, return to work support for non-injury factors (illness, mental health), injury prevention, early intervention and other wellbeing services. Due to our growth we are in need of passionate, experienced and values driven talent to join our team.

**What is in it for you?**

Marsh strongly believes in “Feeling comfortable bringing your whole self to work is a fundamental right of every colleague”. We offer the following benefits to our employees so they feel valued each day at work:
- Leading training and development programmes
- Modern CBD offices
- Great team environment with energetic and supportive colleagues
- Opportunity to learn and grow as a professional

**We will count on you to**:

- Manage cases of a portfolio of clients
- Manage claims to meet the Client Service Level Agreements, ACC Audit Standards, legislation and Wellnz’s commitment to quality
- Provide day to day coordination of a claims management support team
- Promote the healthy and safe working environment
- Identify new business opportunities
- Ensure a high standard of customer service to injured employees is achieved and maintained in accordance with the Code of Claimant Rights
- Conduct regular client contact to discuss claims and develop effective and efficient working relationships
- Keep management adequately informed as to progress and ongoing relationships with clients
- Recognise and act upon new business opportunities
- Foster positive H&S practices
- Continually work towards professional development and maintain a competent practice

**What you need to have**:

- Minimum 2 years of experience in Case management or equivalent, or 5 years working experience in a relevant health discipline
- Thorough knowledge and understanding of the ACC Accredited Employer Programme
- Strong clinical and ACC Legislative knowledge
- Relevant tertiary qualifications in business and/or rehabilitation or health related discipline
- Commitment to the philosophy of a case management model of practice
- Excellent communication, interpersonal, relationship and leadership skills
- Sensitivity to equity, culture, disabilities
- Excellent written and oral communication skills with the ability to communicate effectively
- Strong customer service skills and customer focused
- Negotiation skills
- Microsoft Word skills
- Proven time management and organisational skills including the ability to meet deadlines and work under pressure
- Self-motivated and energetic and confidence to work independently
- Ability to travel

**About Marsh**:
**Marsh is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their gender, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity**_._

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