Case Manager

9 hours ago

Auckland City, New Zealand Marsh Full time

**Case Manager**

**What can you expect?**

**Wellnz (JLT company)**, now a part of **Marsh** has an opportunity for a motivated and experienced Case Manager looking for something different, where they can put their excellent communication and relationship building skills to the test.

**Wellnz** is a leader in human risk consultancy. We work closely with our employers to support their people with injury management, return to work support for non-injury factors (illness, mental health), injury prevention, early intervention and other wellbeing services. Due to our growth, we need passionate, experienced and values driven talent to join our team.

**What is in it for you?**
- Exciting opportunity for experienced Case Manager looking to further their career
- Make a difference in people’s lives after an injury
- Work in a positive team environment
- Work from home

**We will count on you to**:

- Manage cases of a portfolio of clients
- Manage claims to meet the Client Service Level Agreements, ACC Audit Standards, legislation and Wellnz’s commitment to quality
- Provide day to day coordination of a claims management support team
- Promote the healthy and safe working environment
- Identify new business opportunities
- Ensure a high standard of customer service to injured employees is achieved and maintained in accordance with the Code of Claimant Rights
- Regular client contact to discuss claims and develop effective and efficient working relationships
- Keep management adequately informed as to progress and ongoing relationships with clients
- Recognise and act upon new business opportunities
- Foster positive H&S practices
- Continually work towards professional development and maintain a competent practice

**What you need to have**:

- Minimum 2 years of experience in case management or equivalent or 5 years working experience in a relevant health discipline
- Thorough knowledge and understanding of the ACC Partnership Programme Audit Standards
- Relevant tertiary qualifications in business and/or rehabilitation or health related discipline
- Commitment to the philosophy of a case management model of practice
- Excellent communication, interpersonal, relationship and leadership skills
- Sensitivity to equity, disabilities and various other social and cultural issues
- Excellent written and oral communication skills
- Strong customer service skills and customer focused
- Negotiation skills
- Keyboard skills in Word and Excel
- Proven time management and organisational skills including the ability to meet deadlines and work under pressure.
- Self-motivated and energetic
- Team Player

**About Marsh**:
**Marsh is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their gender, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity.**

At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family.

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