Case Manager, Auckland West Region

About us
The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations. Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

Case Manager, Auckland West Region - Permanent positions

4 x Full time, Permanent positions (37.55 hours/week)

**Location**: 3 in Waitakere and 1 in Glenmall
We help New Zealanders to be safe, strong and independent.Manaaki Tangata, Manaaki Whānau.
- Be part of an organisation that makes a difference in the lives of New Zealanders
- Joining an inclusive working environment that embraces and celebrates diversity
- Work with a supportive team that are committed to continuous improvement

What you'll be doing | He aha tāu e mahi ana
As the face of the organisation, our Case Managers will engage with and work alongside our clients to support them into employment, emergency housing, administer hardship grants and other assistance as required.
Our clients come from a wide range of backgrounds and cultures. On any given day you'll interview clients, either over the phone or face to face, all with different circumstances and receiving different types of support from us. You'll work with clients to empower them to achieve their goals and to take steps towards a better future.
Every day is busy and demanding but very rewarding as you can positively influence people's lives. If you are passionate about making a positive impact in the lives of vulnerable people, dependable to the core and have the grit and tenacity to show up and work hard even when the going is tough, this could be the right role for you.

What you'll need to succeed | Ko ngā mea ka hiahiatia e koe kia angitū
We are looking for people who are willing to go out and work in the community if we have a civil defence emergency and having the flexibility to work at different sites in an emergency if needed. You'll work positively as part of a cohesive team and work well in a fast paced, pressured environment and have the confidence to make good, considered decisions. You'll have strong people skills and be able to negotiate outcomes. Empathy, conscientiousness and problem-solving are some of your key strengths.
You'll have the ability to put the client at the centre and understand their unique situation and challenges. You'll bring a high level of personal integrity, initiative and self-management skills.

**Key strengths and attribute**:

- Strong interpersonal skills and an ability to develop trust and rapport quickly
- Sound decision making and problem-solving skills
- The ability to adapt in a changing environment
- Sound computer skills and the ability to learn new systems and processes quickly
- Exceptional customer service skills, client focused

What's in it for you l Nōu te rourou

We are committed to providing you with a positive work environment and you will work with like-minded people who want to get great results for New Zealanders.
We care about the growth and wellness of our people and offer them:

- An annual pay progression every October
- $400 Vision-care annual allowance to help subsidise the costs of eye tests and eyewear, including glasses and contact lenses
- Encouraging the wellbeing through a wellbeing-related healthcare provider reimbursement payment of $70.00 (including GST)
- We support our people to engage in te reo Maori and tikanga Māori and will recognize an employee's competence in te reo Maori by payment of an allowance (based on proficiency)
- Staff discount on Southern Cross Health Insurance
- A capability development framework to support your career aspirations with us
- Lots of practical wellbeing support through Poutuara - peer support, Employee Assistance Programme as our vision is to have a workplace where everyone has a sense of purpose, feels valued, is thriving.
- Generous family leave provisions

Our Values
Manaaki - We care about the wellbeing and success of people
Mahi tahi - We work together, making a difference for communities
Whanau - We are inclusive and build a sense of belonging and place
Tika me te pono - We do the right thing with integrity

What's next? | He aha e whai ake nei

Position Description

**Salary range**: $62,660.00 - $76,585.00

How to apply

**Note**: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.

**Closing date**: Mon