Sales Support Administrator

2 weeks ago

Hamilton, New Zealand Genesis Energy NZ Full time

As New Zealand's market-leading energy retailer, we look after more than 500,000 customers. We generate about 20% of the country's electricity from a diverse portfolio of thermal and renewable generation assets across the country.

**About the role**:
This is a full-time permanent position on a fixed roster. Current hours are Monday - Friday 9:30am - 6:30pm.

**Responsibilities**:

- Provide administrative support for all sales channels
Convert online chat interactions from existing and new customers into sales
- Meet set KPI productivity and sales targets (where applicable) & other performance metrics
**About you**:
This role is 95% admin and customer service, 5% sales. Ideally you will have worked towards KPIs or targets before, but you don't need to be an experienced sales person since the bulk of your day will be admin-focused.
- Experience in a customer service or admin role
- Excellent attention to detail
- Strong written communication skills
- Speedy typing abilities and the ability to pick up new systems
**The benefits**:

- Suits and heels aren't mandatory because we have a flexible dress-for-your-day policy at work
- Free weekends You'll be working rostered Monday to Friday hours between 8am and 7pm
- Paid training: we'll cover your full salary for 3 weeks of online training
- $100 a year towards your health & wellbeing, which means free gym visits
- The opportunity to give back - you'll receive 1 day of paid volunteer leave a year
- Peace of mind for you and your family: we offer income protection, life insurance and Southern Cross health insurance
**The salary & hours**:

- We're a Living Wage Employer and match up to a 4% Kiwisaver contribution
- Motivated by cold hard cash? We pay an incentive for completed tasks
- This role is on a fixed roster, Monday - Friday 9:30am - 6:30pm

If successful, your employment is likely to start with us during a period of community transmission of Covid-19 throughout New Zealand. As a business operating in that environment, we have responsibilities under the Health and Safety Act 2015 to reduce the risk that our workers might contract or transmit Covid-19 whilst performing their work.

Create your world of tomorrow, at Genesis.

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