Porter

6 days ago

Auckland City, New Zealand Park Hyatt Auckland Full time

Summary

**About Park Hyatt Auckland**

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches. Situated on the waterfront of Wynard Quarter right across from the Team Emirates New Zealand.

**About the roles**:
This position is to welcome and truly enhance the guests arrival experience and stay. You will assist the Chief Concierge in the smooth and efficient operation of the Bell Desk division, ensuring maximum guest satisfaction and adhering to the standard required by the hotel. You will work on a rotating basis within the Front Services area, ensuring maximum guest satisfaction. You will achieve this by delivering the Hyatt brand promise and providing exceptional guest service at all times.

**Some of the responsibilities include**:

- Ensures the delivery of the Brand promise and provides a professional and courteous service to hotel guests at all times.
- Provides excellent service to internal customers in other departments as appropriate.
- To supervise employees within the department, making sure that the correct standards and methods of service are maintained as stated in the Departmental Operations Manual.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner.

**Qualifications**:
**What you need to succeed**:

- A Big smile
- Good face to face customer service
- Must have open Drivers License
- Positive, can-do attitude
- Good knowledge of Auckland
- Previous 5 Star luxury experience preferred but not essential
- Availability to work on a rotational basis including night shift

A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces.

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