Outpatient Administrator/kaiwhakahaere Tūroro o

2 weeks ago

Wellington Central, New Zealand Wellington Central Full time

**_Nau mai, haere mai ki Ūpoko ki te uru hauora._**

Location: Wellington Regional Hospital

Service: Patient Administration Services

Contract: Fixed-term, full-time

**Salary**: $51600 to $58997 dependant on experience

**Kōrero mō te tūranga ' About the role**

The Outpatient Administration Team covers a wide range of key tasks ranging from managing all processes relating to registration, referral lists, creating templates and scheduling of first specialist assessment including initial patient contact. Providing a central patient enquiry service where patients can reschedule or cancel their appointments and seek general information about their visit. Providing an outbound call reminding service to patients in the evenings as part of initiatives. Providing front line customer service at the main atrium reception, providing quality, and customer focused reception service to patients attending clinics, patient admissions or making any type of enquiry.

The purpose of this role is to provide a patient focused registration and booking service to patients, general practitioners and outpatients departments. Support the Team Leader to design new processes and work with services on quality improvement initiatives across the District Capital, Coast and Hutt Valley

Some of your duties will include:

- Scheduling
- Referral management
- Record preparation and data entry
- Front line customer service
- Inbound and Outbound calling
- Patient admissions

**Mō tō mātou rōpū ' About our team**

Our team is one of diversity, fun, multi-cultural and hard working. We pride ourselves on the focus of the Patient Journey where two days are never the same. We are multi skilled which makes the diversity of our team unique.

Our Outpatient Administration Teams covers a wide range of key tasks ranging from patient registration, referral lists, creating templates and scheduling of first specialist assessment's including initial patient contact.

We also provide a central patient enquiry service where patients can reschedule or cancel their appointments and seek general information about their visit and provide an outbound call reminding service to patients in the evenings. Additionally, our team also provides front line customer service at the main atrium reception, providing quality, and customer focussed reception service to patients attending clinics, patient admissions or making any type of enquiry.

**Moū ' About you**

Alongside this you will have:

- Intermediate Microsoft Office Computer skills
- Ability to maintain patient and office confidentiality in line with the Privacy Act
- Integrity and fairness

Previous knowledge of patient management systems and experience in a health environment is desirable.

**E pā ana ki a tatou ' About us**

Capital, Coast & Hutt Valley District are pro-equity health organisation, with a particular focus on Māori, Pacific Peoples, and the Disability Community.

To find out more about us click on the following links:
Capital and Coast

Hutt Valley

Mental Health, Addiction and Intellectual Disability Service

**Me pēhea te tuku tono - How to apply**

Your safety and that of our patients is important to us. It is our expectation that you will be fully vaccinated against COVID 19, having received two doses of an approved COVID 19 vaccination.

**_ Ma tini, ma mano, ka rapa te whai_**

**_ By joining together we will succeed_

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