Advisor Operational Policy

About us The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities. As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations. Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
Advisor Operational Policy
- Wellington based
- Are you passionate about getting it right for our clients?
- Do you want to make a difference by influencing the design, development, and delivery of our policies?
- Are you naturally curious and love getting to the bottom of a problem?
- If this sounds like you, we have a fixed term vacancy for an advisor through until the end of June 2025.
- We're a diverse, fun, and supportive team who will make you feel at home.

What we do
**Operational Policy is a unique team working across MSD to**:

- support the policy design and development process to ensure best fit for our people and clients, and
- support the implementation and delivery of policies to ensure they align with policy and legislation

We also provide advice on current policy and legislation, individual client cases, and are responsible for writing and maintaining MSD's operational policy guidelines (Map).
The Advisor role
**As an advisor, you'll find yourself**:

- providing advice on current policy and legislation, including individual client cases
- working collaboratively to support the design and development of new and existing policy, legislation, and operational policy
- supporting our Service Delivery colleagues to implement and deliver products and services in line with policy and legislation
- translating operational policy design into written guidelines (Map) for our people
- maintaining Map e.g. making sure it is consistent and coherent, identifying areas for improvement
- analysing policy initiatives from other sector agencies to understand how they impact or interact with MSD policies, and/or affect MSD clients

Skills and attributes
**To be successful in the role you'll have**:

- strong research, analysis, and problem-solving skills
- experience in client service delivery e.g. CM, CSR, CPO
- good attention to detail
- excellent communication skills, especially written
- strong time and self-management skills
- the ability to build and maintain positive working relationships

Position Description
**Salary range**: $78,222.00 - $94,689.00
How to apply
**Note**: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.
**Closing date**: 27 September 2024
Joining us
Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.
MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.