Customer Service Team Member
1 week ago
We are seeking an experienced **Customer Service Team Member** in a permanent full-time role to join us at our support office based at Auckland Airport.
Reporting to the Customer Service Manager, this role ensures our customer service/call centre operates efficiently to provide an optimum level of service to our customers across Australia and New Zealand.
**Key responsibilities include**:
- Processing of orders including refunds (in store and online)
- Amending changes to all orders
- Handling or escalating complaints or issues
- Coordinate/liaise with Retail Managers and team members at store level
- Ensure procedures comply with company policy and legal requirements
- Ensure relevant customers records, documentation and databases are kept up to date
- Process returned and warranty products in a timely manner
- Packing online orders when needed
- Maintain the online inventory management process and identify potential improvements
- Proficiency with in-house programs including Magento 2, Shopify, SAP, Mailchimp, Livechat
- Proficiency in Office365 - Outlook
- Strong communication and influencing skills
- High attention to detail, analytical & problem-solving skills
- Strong customer service focus
- High level of self-motivation and initiative
- The ability to work on occasion a Sunday to Thursday and/or Tuesday to Saturday roster to support the needs of the business
If this sounds like the role for you, we would love to hear from you
**Lagardère AWPL is the Pacific region's largest and most experienced Travel Retail operator. **We are globally enabled through the backing of Lagardère Travel Retail, and our passionate teams across Australia, New Zealand and Noumea are empowered to execute locally for our customers and landlord partners. Lagardère AWPL operates over 150 stores and we are the only operator in the region able to offer our customers and partners unique experiences across four distinct business lines; Travel Essentials, Speciality, Duty Free & Luxury and Food Service.
Our friendly teams are committed, enthusiastic and share a passion for delivering unparalleled customer service in retail & hospitality driven by our core values of **Excellence | Adventure | Respect.
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