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Support Analyst

2 weeks ago

Wellington City, New Zealand Civil Aviation Authority of New Zealand Full time

Fixed Term- Salaried Full Time- Wellington, NZ, 6011- Bring your technical expertise to this busy Support Analyst position
- Provide high quality service to our customers
- Fixed Term to 28 February 2025, National Office, Wellington

Working at our organisation you will have the opportunity to contribute to safe and secure skies, for New Zealand.

**About the Role**

You will play a critical role in providing high quality information systems and technology support through the delivery of excellent customer service while responding to requests and incidents as part of our Digital Team.

With plenty of variety every day, you will engage directly with our customers as one of our primary contact points. You will professionally, and efficiently, manage requests for support, including software, hardware and telecommunications. You are part of the wider Digital team that gets involved in delivery of projects and initiatives across the Authority.

**What You’ll Bring**

We are looking for someone who is passionate about technology and services and will bring this with you to a very engaged and enthusiastic team. You’ll be a customer service guru who delights in providing a high-level quality service.

To be successful in this role you will,
- Possess a broad range of technical knowledge
- Thrive in a busy, varied environment
- Have excellent communications and interpersonal skills

**About us**

At the Civil Aviation Authority, we regulate the aviation system to ensure it’s safe for the public, people who work in it and use it, as well as to keep it protected (secure). We take pride in being flexible and efficient, always adapting to meet the evolving aviation and security needs of Aotearoa New Zealand and the rest of the world. We understand that the future may look different from today, both for the aviation industry and our organisation as a Crown entity. As such, we are committed to embracing progressive change and continuously improving our systems, practices, and design to stay ahead.

Our Values - **Professionalism, Respect, Integrity, Transparency, **and** Collaboration -** represent the standards of behaviour we uphold and guide how we work at the Authority. We embrace diversity and are committed to providing an inclusive environment where our people feel respected, safe, and valued for their unique contributions. We recognise that our people drive our success.

We want to ensure accessibility needs are well supported, so the recruitment process is fair and equitable for all. Therefore, please let us know if there is any support, we can provide to ensure the recruitment process is fully accessible to you.

Applications close Wednesday 2 October 2024.

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