Operations Support Analyst

2 weeks ago

Wellington City, New Zealand New Zealand Government Full time

**Wellington based opportunity**

**About Us**

What is the most important thing in the world, it is people, it is people, it is people

He aha te mea nui o tenei ao? He tangata, he tangata, he tangata.

WorkSafe New Zealand/ Mahi Haumaru Aotearoa, is the primary workplace health and safety regulator - our vision is that everyone who goes to mahi comes home healthy and safe. Our kaimahi are passionate about our vision and embrace and demonstrate our Matapono WorkSafe Values through the mahi they do:

- Whakakotahi - we're united in a strong purpose
- Korero mai - we engage meaningfully
- Tiakina mai - we're entrusted with a duty of care.

We offer a range of benefits including:

- Free life insurance
- Discounts on health insurance and eye care
- Five weeks annual leave
- 15 days sick leave and
- Learning and professional development opportunities

There are a growing number of employee led networks to promote the goals and needs of our diverse communities, such as our Rainbow Network, Pacific Network, Women's Network, Tu Rangatira Maori Network.

**About your team - Ko te tima**

Our Digital and Information Services team guide WorkSafe to make sound technology decisions, investing where appropriate, and leveraging common easy to use systems that are well connected, secure, managed, and standardised.

**About the role - O te turanga**

The Operations Support Analyst contributes to the delivery of the support and systems development for internal WorkSafe Mahi Haumaru technology solutions.

It is a technical support position providing in-office/face to face support to our kaimahi (employees). The Operations Support Analyst undertakes minor technical configuration and system changes across our environment, participates in testing and provides advice to WorkSafe Mahi Haumaru kaimahi and Service Desk staff to assist with incident resolution.

**What You'll Do - Ko tou ake mahi**

You will bring business understanding and perspective to work in partnership with other Digital kaimahi (employees) to enhance and maintain current ICT capability, including providing reporting to assist with support processes. Support includes 1st and 2nd Level incident analysis and resolution, monitoring of critical services and processing, and systems maintenance.

**What You'll Bring - Ko nga pukenga ou**

5 years' experience in a similar support role.

Ability to understand the needs of the end users and translate this into systems updates and improvements

A strong ability to build and manage relationships at all levels of an organisation.

Good communication skills, both written and verbal

Good understanding of project management in an ICT environment e.g., SDLC processes.

**With your food basket and my food basket the people will thrive**

**Nau te rourou, naku te rourou, ka ora ai te iwi.**

**Salary range -** Awhe utu**

As part of our remuneration framework the full salary range for the position is from $99,959 to $131,904. Note: KiwiSaver/SSRSS employer contribution is additional to/on top of your base salary.

WorkSafe Mahi Haumaru is an equal opportunity employer. We value diversity and welcome and encourage applicants from all walks of life. We value the experience your point of difference could bring to us.

**Applications close on Monday 28 April 2025

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