IT Support Technician

3 hours ago

Auckland City, New Zealand CallCentre People Full time

Overview
The successful applicant will be interested in a broad range of technologies, with a particular focus on the future state of cyber security in a constantly emerging threat landscape.
Working in accordance with the NIST cybersecurity framework and CIS controls, you will combine your technical skills along with your cyber security mindset, under the direction of our senior IT and Cyber experts.
In addition to being responsible for reporting on Cybersecurity KPIs to our client's board, this full-time role involves supporting end-user, server and telephony/infrastructure technology as part of a team looking after a mission critical 24x7 contact centre environment.

**Requirements**:

- Cybersecurity
- Assisting with project and ongoing work under a range of CIS controls, e.g.
- Inventory and Control of Enterprise Assets
- Inventory and Control of Software Assets
- Data Protection
- Continuous Vulnerability Management
- Security Awareness and Skills Training
- Work collaboratively with our network of Security and IT experts
- Hardware and Software support of the PC and Server environment within Telnet
- Installing and troubleshooting OS and client software to workstations and servers
- Hardware and Device Driver installation and troubleshooting
- Maintenance, Support and Upgrade of Network infrastructure
- Responding to support requests from the operational staff in a timely manner
- Support to remote (Home-Based) staff using remote tools
- Operational Support
- Assisting operational teams with IT/Data
- Other Duties
- As required by IT Infrastructure Manager
- Telephony Support
- Ensuring that all Telephony hardware/software is functioning correctly
- Maintenance of Headsets etc
- Configuration of telephony systems (cloud and on-premise) where necessary
- Liaison with telecommunications/cloud providers where necessary

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