Customer Support Advisor

2 weeks ago

Waipukurau, New Zealand Brandt Tractor Full time

**ARE YOU LOOKING FOR AN EXCITING CAREER OPPORTUNITY?**

Brandt is a world-leading equipment dealer powered by iconic brands and unrivalled support. We are a global team with one shared purpose with dealerships across Canada, New Zealand, and Australia. It's our mission to enable our customers to succeed by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand John Deere.

**Job Summary**:
**Responsibilities**:

- Conduct outbound calls to existing and potential customers to offer information on Brandt parts, maintenance, and repair services.
- Meet and exceed sales targets and key performance indicators (KPIs) related to parts and service sales.
- Assist customers in identifying their parts and service needs accurately.
- Provide detailed information on Brandt parts, pricing, and service options.
- Collaborate with the service team to schedule appointments and allocate resources efficiently.
- Assist the customers in understanding the importance of routine maintenance and recommend appropriate services for equipment needs.
- Maintain accurate customer interactions, orders, and service history records in our CRM system.
- Follow up with customers to ensure satisfaction, address concerns or questions, and build long-term relationships.
- Stay updated on the latest Brandt product releases, service offerings and industry trends.

**Requirements**:

- 5+ years of previous sales experience in the heavy equipment industry (in a similar role is preferred)
- Previous experience in outbound customer service, Telemarketing, or sales roles.
- Strong knowledge of agriculture equipment parts and services.
- Excellent communication and interpersonal skills.
- Ability to build reports and maintain positive relationships with customers.
- Results-driven with a focus on achieving sales targets.
- Proficiency in computer systems and software used in customer relationship management (CRM)
- Ability to work independently and as part of a team.
- Strong organisational and time management skills.
- Ability to Plan, develop, and communicate territory coverage to maximise sales potential.
- High school diploma or equivalent. Heavy equipment industry technical training or Certification is a plus.
- Ability to travel within the territory and work flexible hours.
- A valid driver's license is required.

**Benefits**:

- Competitive salary and commission structure
- Company vehicle & tools of trade.
- Ongoing training and professional development opportunities
- Positive and supportive work environment
- Employee discounts on service and Brandt products.

**Please note that we have multiple roles across our branches - for a full list please check out our website: Brandt Careers | Jobs at Brand

  • Customer Support Advisor

    4 days ago

    Waipukurau, NZ Brandt Tractor Full time NZ$60,000 - NZ$120,000 per year

    ARE YOU LOOKING FOR AN EXCITING CAREER OPPORTUNITY?Brandt is a world-leading equipment dealer powered by iconic brands and unrivalled support. We are a global team with one shared purpose with dealerships across Canada, New Zealand, and Australia. It's our mission to enable our customers to succeed by providing practical and reliable equipment solutions and...

  • Store Manager

    2 weeks ago

    Waipukurau, New Zealand MARKAND CORPORATION LIMITED Full time

    Markand Corporation Limited are seeking one dedicated Store Manager to oversee the operations of our store. **Number of position/s**:1 **Key Responsibilities**: - Oversee daily store operations to ensure a seamless customer experience. - Manage inventory, ensuring optimal stock levels and minimizing waste. - Develop and implement pricing strategies to...

  • Checkout Operator

    6 days ago

    Waipukurau, New Zealand WWNZ Full time

    **Love meeting people?...** We’re looking for a **Checkout Operator **to join our **Woolworths Waipukurau **team We’re proud of the diversity of our team and the roles they play in running our store - this role is great for anyone who enjoys a hands-on job with plenty of variety each day. **About the Role | Mō te Tūranga** - Face to face customer...

  • Parts Person

    4 days ago

    Waipukurau, New Zealand Brandt Tractor Full time

    **ARE YOU LOOKING FOR THAT NEXT STEP IN YOUR CAREER?** As part of an exciting growth phase in New Zealand, we are searching for a Parts Person to join our Waipukurau team. **About us**: Brandt is a world-leading equipment dealer powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand and Australia, we are a global team...

  • Long Life Assistant

    4 hours ago

    Waipukurau, New Zealand WWNZ Full time

    **Ready to make a huge impact in the aisles?... We’re looking for a **Long Life Assistant **to join our **Woolworths **Waipukurau **team. We’re proud of the diversity of our team and the roles they play in running our store - this role is great for anyone who enjoys a hands-on job with plenty of variety each and every day. **About the Role | Mō te...

  • Banking Consultant

    4 days ago

    Waipukurau, New Zealand ANZ Banking Group Full time

    **Req ID**: 79026 **Department**: NZ Personal Banking Branch Network **Division**: New Zealand **Location**: Waipukurau / Dannevirke Ko Mātou - About Us Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and...

  • Fresh Foods Assistant

    2 weeks ago

    Waipukurau, New Zealand WWNZ Full time

    **Joining Woolworths Waipukurau is more than just taking on a new job! Being a part of our Fresh Foods team will open you up to endless opportunities throughout our network of stores where we will help you build your career in our fresh food departments. **We offer a number of benefits to staff including**: - **A market starting leading rate of...

  • Store Manager

    2 weeks ago

    Waipukurau, New Zealand MARKAND CORPORATION LIMITED Full time

    **About Us**:Markand Corporation Limited operates vibrant and growing variety stores, offering a wide range of products at affordable prices. We are dedicated to delivering a fantastic shopping experience with a diverse product selection that meets the needs of our local communities. **Store Locations**: - **Current Store**: 97 Dalton Street, Napier South,...

  • Kitchen Assistant

    2 weeks ago

    Waipukurau, New Zealand Oceania Full time

    **The role** Our Woburn Care Centre in Waipukurau are looking for a casual Kitchen Assistant to join their dedicated team. **What you’ll be doing**: - Assisting with meal preparation and general kitchen duties - Assisting the healthcare team in serving our residents - Delivering top class customer service to a high standard and quality - Constantly...

  • Kitchen Assistant

    3 hours ago

    Waipukurau, New Zealand Oceania Full time

    **The role** Our Woburn facility in Waipukurau is looking for a casual Kitchen Assistant to join their dedicated team. **What you’ll be doing**: - Assisting with meal preparation and general kitchen duties - Assisting the healthcare team in serving our residents - Delivering top class customer service to a high standard and quality - Constantly learning...