Intermediary Conduct Lead

**At Suncorp, we’re committed to being there for our customers in the moments that matter most.**

The Suncorp NZ team currently has an opportunity available for an **Intermediary Conduct Lead**, and we’re looking for an experienced and passionate professional who is committed to driving best practice conduct and professional standards across our intermediary network. In this role, you’ll support the development, implementation, and continuous improvement of intermediary conduct frameworks, policies and controls to ensure fair outcomes for our customers and partners. If you thrive on influencing positive change, engaging with stakeholders and ensuring strong governance and compliance, we’d love to hear from you

** Why You’ll Love Working at Suncorp**

When you join Suncorp, you’re not just taking on a job - you’re embarking on a career with a company that values your growth, well-being, and success. Here’s what we offer:

- **Salary**: Competitive Annual Salary + Performance Based Incentives
- **Leave Benefits**: Annual leave, Flexible leave, Personal leave, Loyalty leave, and Parental leave (20 weeks full pay or 40 weeks half pay)
- **Hybrid Working**: Work where you thrive with our flexible blend of on-site and at-home work arrangements
- **Work-Life Balance**: Ensure you have the time and support you need to thrive both personally and professionally
- **Staff Discounts**: Access to exclusive discounts on Suncorp Insurance Brands such as AAMI, Shannons, Apia & more, as well as offers from over 400 top retailers
- **Reward & Recognition Programs**: We celebrate your hard work and achievements
- **Career Development**: We prioritise your professional growth, offering ongoing training, development opportunities, and the support you need to reach your full potential
- **Reputable Employer**: National, trusted company with an inclusive and diverse workplace
- **Community Engagement**: Involvement in charity events like _Spirit to Cure_

** What You’ll Do**
- Manage the Vero Intermediary Conduct Register
- Chair the Vero Intermediary Conduct Committee, ensuring regular meetings are held, actions completed and issues resolved
- Document conduct issues and initiatives for leadership teams and relevant forums
- Provide regular reporting on conduct programs, monitor progress against milestones and take action to ensure timely delivery
- Own and maintain the Vero Intermediary Conduct Framework, ensuring it remains current with internal and external requirements
- Support and promote the development of professional frameworks to improve broker and partner conduct and standards
- Engage and influence Leaders to ensure awareness and readiness for regulatory and conduct changes
- Develop and deliver plans in response to regulatory and conduct requirements
- Ensure good customer outcomes through delivery of best practice conduct and professional standards
- Oversee broker and partner conduct controls, compliance practices and adherence to regulation
- Identify training needs for intermediaries and internal stakeholders and deliver effective training solutions
- Collaborate with stakeholders to identify and address conduct and professional standards gaps
- Build and maintain strong relationships across Business, Consumer, Risk and Legal teams, as well as with brokers and industry partners

** What You’ll Bring**
- Relevant General Insurance industry experience (minimum 5 years)
- Strong knowledge and understanding of insurance sales and operations practices
- Experience in conduct, compliance or risk (desired)
- Degree in Commerce or Business (desired)
- ANZIF qualification (desired)
- Commitment to delivering good customer outcomes and high-quality solutions within required timeframes
- Excellent interpersonal, communication (written and verbal), and presentation skills
- Strong negotiation, facilitation and influencing capabilities
- Confident decision-making, critical thinking and attention to detail
- Ability to identify opportunities for improvement and implement effective change
- Strong organisational skills, with the ability to manage multiple priorities
- Understanding of relevant industry legislation and general insurance market dynamics
- Proven ability to work collaboratively across teams and seniority levels
- Technical proficiency and ability to quickly grasp new systems and processes

_ At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers._

**Advertised**: 04 Nov 2025 New Zealand Daylight Time
**Applications close**: 14 Nov 2025 New Zealand Daylight Time