Retail Store Manager

2 weeks ago

Christchurch, New Zealand Re Immigration Limited Full time

**Position Title**: Retail Store Manager
**Employer**: JMP Christchurch Holdings Limited
**Location**: Christchurch
**Employment Type**: Full-Time (Minimum 30 hours per week)
**Pay Rate**: $25 to $35 per hour (depending on experience)
**Store Hours**: 7 days a week, 10:00 AM - 10:00 PM

**Key Duties and Responsibilities**:

- **Operational Management**
- Oversee and coordinate the daily operations of the liquor store to ensure smooth functioning and compliance with company policies and licensing standards.
- Implement and monitor store policies, procedures, and performance standards to meet operational targets.
- **Staff Supervision & Customer Service**
- Recruit, train, supervise, and support retail staff to maintain high standards of customer service.
- Schedule and manage staff performance, ensuring effective teamwork and productivity.
- Handle customer inquiries, complaints, and feedback in a professional manner to ensure customer satisfaction and retention.
- **Stock & Inventory Management**
- Manage stock levels, order inventory, receive deliveries, and ensure proper storage and display of products.
- Monitor product availability, pricing, and presentation to meet local market demands.
- Maintain accurate inventory records and ensure loss prevention measures are in place.
- **Compliance & Licensing**
- Ensure compliance with all legal requirements, including responsible sale of alcohol, staff training, and adherence to liquor licence conditions.
- Maintain health and safety standards for both staff and customers.
- **Sales, Marketing & Business Development**
- Plan and implement merchandising strategies and promotional activities to maximize sales and profitability.
- Develop and maintain relationships with volume buyers such as local restaurants, bars, and hospitality businesses, offering competitive pricing to increase wholesale sales.
- Conduct regular market research on local pricing and competitor activity, providing feedback and recommendations to senior management on pricing strategies and product selection.
- **Financial Management & Reporting**
- Prepare and analyse sales reports, track KPIs, and identify opportunities for growth.
- Reconcile cash, ensure banking procedures are followed, and monitor financial performance.
- Assist in achieving sales targets, managing budgets, and improving overall store profitability.
- **Store Presentation & Security**
- Ensure the store is clean, organised, and compliant with hygiene and regulatory standards at all times.

Maintain store security procedures to prevent theft and ensure safe operations

**Skills and Experience Required**:

- A valid New Zealand Manager’s Certificate (liquor licence) is essential.
- Minimum of 3 years’ relevant experience in retail management, preferably in a liquor store or similar retail environment **OR** a New Zealand Register Level 5 or higher qualification in a relevant field.
- Proven ability to lead and supervise a team.
- Excellent communication and customer service skills.
- Sound knowledge of retail sales principles and inventory management.
- Flexibility to work evenings, weekends, and public holidays as per roster requirements.

**How to Apply**:

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