Client Engagement Specialist

2 weeks ago

Auckland CBD, New Zealand Good Shepherd New Zealand Full time

**Good Shepherd New Zealand** is a charitable non-government organization that was established to address the critical, contemporary issues facing women, girls, and families. It was established in 2012 to continue the work of the Good Shepherd Sisters.

This is an opportunity to help wahine and whanau with financial security. A chance to make a difference within a not-for-profit organization.

**Auckland CBD Office**

Amazing Team Culture & Team Benefits

**About the culture**
The culture is great; a very socially enjoyable working environment that is team-focused and fun while placing significant importance on delivering the right outcomes for our clients and their families.

**About the role**
The team is on the lookout for client engagement superstars with a 'can-do' attitude If you get a kick out of making people happy and have a knack for customer service, we want you

Most importantly, we are after someone adaptable, quick off the mark, innovative, ready to learn, and who brings a great, positive attitude to the team. Being highly driven with a motivation to create positive change, we want someone who will provide a range of support in different areas to ensure our team can deliver great initiatives for our communities.

We are looking for an enthusiastic
**Client Engagement Specialist** to work in the committed Good Shepherd New Zealand - Good Loans team. Full-time (40 hours a week). This role will be rostered between 9.30 am to 6.00 pm, Monday to Friday.

**A typical day in life might include the following**:

- Answering a high number of inbound calls and online inquiries from new and existing clients;
- Capturing the nature of the issue and explaining to new clients how our service works;
- Scheduling appointments with the right support service (including external referrals);
- Resolving client concerns and post-service queries;
- Providing friendly, genuine, and efficient customer service to both clients and colleagues;
- Relationship building with clients;
- You may also need to support the GLA roles when required.

**Who will thrive in this role?**
- Naturally curious and motivated to seek out resources to support your learning and day-to-day work;
- Committed to creating an excellent client experience;
- Competing priorities and a fast-paced environment keep you engaged and, on your toes, rather than overwhelming you;
- You proudly take ownership of your work, and you are comfortable working solo for extended periods periodical direction, but you are also a strong team player that loves supporting your colleagues;
- You seek out both positive and constructive feedback (both qualitative and KPIs) because you are enthusiastically focused on continuously improving your performance;
- You appreciate the impact your attitude has on your happiness and success at work; you are confident that you’ll bring your best every day

**Skills & Experience**:

- Proven scheduling and coordination skills would be an advantage;
- Computer literate;
- Excellent communication and relationship-building skills;
- Creative approach to problem-solving;
- A ‘can do’ attitude and a passion for delivering outstanding services;
- Empathetic approach when dealing with people from different socio-economic and cultural backgrounds;
- Ability to remain calm under pressure;
- Highly organized with strong time management skills;
- A team player with the ability to work autonomously.

For more information reach out to

**Please note we are only accepting applicants currently living in New Zealand with a valid working visa

  • Client Operations Specialist

    5 days ago

    Auckland, Auckland, New Zealand myFisher Full time NZ$60,000 - NZ$90,000 per year

    Introduction About the Role: As a Client Operations Specialist, you will play a key role in delivering exceptional client service and providing vital administrative support. You'll be responsible for a defined set of tasks, including processing KiwiSaver and other withdrawals, managing fund transfers, onboarding new clients, and handling applications.In this...

  • Events & Engagement Specialist

    1 week ago

    Auckland City, New Zealand Brosnan Full time

    **ABOUT THE COMPANY** Brosnan offers tailored solutions in building remediation, refurbishment, and restoration that inspire confidence and create peace of mind for our clients. Brosnan's strong company culture is built around our purpose and vision, which drives how we approach and deliver our award-winning commercial projects. We know this starts with...

  • Communications & Engagement Specialist

    5 days ago

    Auckland CBD, New Zealand Auckland Transport Full time NZ$60,000 - NZ$90,000 per year

    Te Whiwhinga mahi | The opportunityIn this role you will be supporting, developing and implementing communication and engagement strategies and plans to ensure effective delivery of projects and programmes. Additionally, this role will collaborate with the project delivery team and liaise with the project stakeholders in the community.Key responsibilities...

  • Events & Engagement Specialist

    5 days ago

    Auckland, Auckland, New Zealand Brosnan Full time NZ$60,000 - NZ$80,000 per year

    About The CompanyBrosnan offers tailored solutions in building remediation, refurbishment, and restoration that inspire confidence and create peace of mind for our clients.Brosnan's strong company culture is built around our purpose and vision, which drives how we approach and deliver our award-winning commercial projects. We know this starts with having the...

  • Events & Engagement Specialist

    5 days ago

    Auckland, Auckland, New Zealand Brosnan Full time NZ$54,000 - NZ$89,000 per year

    ABOUT THE COMPANYBrosnan offers tailored solutions in building remediation, refurbishment, and restoration that inspire confidence and create peace of mind for our clients.Brosnan's strong company culture is built around our purpose and vision, which drives how we approach and deliver our award-winning commercial projects. We know this starts with having the...

  • Community Engagement Specialist

    4 days ago

    Auckland City, New Zealand Greenpeace New Zealand Full time

    Do you believe in the power of communities to make change to protect nature? Are you deeply connected to Tangata o le Moana communities? Do you want to end harmful mining practices? Then this is the job for you! This role is based in Tāmaki Makaurau and is a part time, fixed term position for 12 months (0.6FTE). **See Full Job Description...

  • Client Support Specialist

    2 weeks ago

    Auckland City, New Zealand LEAP Legal Software Full time

    **About LEAP** LEAP Legal Software is the global leader in providing innovative Legal Practice Productivity Solutions. With a proven track record spanning more than 30 years, LEAP empowers over 100,000 legal professionals across New Zealand, Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, and Poland. Our intuitive,...

  • Client Experience Associate

    5 days ago

    Auckland CBD, New Zealand Virtue Consulting Full time NZ$60,000 - NZ$90,000 per year

    As a Client Experience Associate, you'll become a specialist in the team and one of the first points of contact - making you a critical part of the investment experience.  You'll not only help clients get started on their investment journeys but also play a key role in maintaining the high service standards that our client is known for. This is a role...

  • Handyman

    6 days ago

    Auckland CBD, New Zealand Construction Specialist Full time

    HOURS PER WEEK- 35-45 JOB DESCRIPTION-Job duties include but are not limited to the following: Perform basic tasks including painting, filling crevices, clean facilities and managing and performing maintenance repairs on various items, objects and appliances. Find and notify the need for any kind of maintenance or repairs from time to time. Resolve and...

  • Client Service Specialist

    2 weeks ago

    Auckland City, New Zealand Marsh Full time

    **Client Service Specialist** We have a fantastic opportunity for someone that is keen to start their career in the insurance broking and risk advisory services industry as a **Client Service Specialist **in our **Auckland **office. **This is a full-time permanent role.** **Client Service Specialist** **What you’ll be doing**: Provide support to client...