Customer Experience Lead

2 days ago

Lake Tekapo, New Zealand Ngāi Tahu Tourism Full time

**He angitū tēnei - A unique opportunity to lead with manaaki** **Lake Tekapo / Takapo** **Permanent, Full-Time** **Nau mai, haere mai ki te whānau o Ngāi Tahu Tourism.** We're on the lookout for a passionate and people-focused Kaea (Customer Experience Lead) to join our whānau at Dark Sky Project in Lake Tekapo (Takapō). This is more than a job—it's a chance to be a kaitiaki (guardian) of unforgettable experiences, grounded in the values of manaakitanga, whanaungatanga, and kaitiakitanga. As a Customer Experience Lead, you'll be a guiding presence for our team and our manuhiri (visitors), ensuring every interaction reflects the warmth and care of our Ngāi Tahu culture. You'll help us deliver world-class stargazing and hospitality experiences, while upholding the mana of our people and our place. **What you'll be responsible for** - Lead and support our kaimahi to deliver excellence every day - Create a welcoming, professional, and memorable experience for all manuhiri - Oversee bookings, retail, and admin with precision and pride - Help us reach our goal of becoming carbon zero by 2040 - Embrace and uplift Ngāi Tahu values, te reo Māori, and tikanga in your mahi **A safe and supportive workplace** We are committed to the wellbeing of our kaimahi and manuhiri. - We maintain a drug and alcohol-free workplace, with pre-employment and random testing to ensure a safe environment for all - We foster a culture of hauora (wellbeing), accountability, and aroha, where everyone feels supported to thrive **What you bring** - 12+ months in customer service and admin roles - Experience in a supervisory role (advantageous) - 12+ months using IBIS - Reservations, POS & Scheduler - A passion for retail and coaching high performing sales teams - A heart for hospitality and a strong sense of manaakitanga - Physical stamina and mental agility - A willingness to grow in a bicultural environment - P Licence (desirable) **Why join us?** - Be part of a kaupapa-driven organisation with deep cultural roots - Work in one of Aotearoa's most awe-inspiring locations under the stars - Develop your leadership in a whānau-focused team - Contribute to the legacy of Ngāi Tahu for future generations "Mō tātou, ā, mō kā uri ā muri ake nei - For us and our children after us." If you're ready to lead with heart, uphold our values, and be part of something bigger, we'd love to hear from you. Job Details - Reference # - 33578 - Business areas - Dark Sky Project - Posted on - Tuesday 27 May 2025 - Closes on - 11 Jun 2025 12:00 - Expertise - Hospitality & Tourism - Work type(s) - Full-time, Permanent

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