Contact Centre Consultant

10 hours ago

Wellington City, New Zealand Vector NZ Full time

Contact Centre Consultant - Inbound
- Full-time
- Engagement type: Permanent - Employee
- Department: Contact Centre

At HRV we believe everyone should love the feeling of coming home. In fact, since we started in 2003, we've helped over 500,000 Kiwis love the feeling of coming back to a warm, dry home. We provide whole home solutions, covering Ventilation, Water Filtration, Heat Pumps and Air Conditioning and EV Charging. Since 2017 we have been part of Vector Limited, so you know you have the backing of a company that is leading the transformation of the energy sector.

**About the role**:
Based in our busy office in Wellington, we have an exciting opportunity to join our Contact Centre team, where you will be responsible for handling inbound calls with expertise and care. Whether our customers reach out via phone or our online services, you will be the friendly voice they need to assist with their queries and provide solutions.

**Who we are looking for**:
We are looking for a compassionate and customer-focused individual who has exceptional customer service skills.

You will LOVE working in a team environment and be confident communicating with a diverse range of customers. You want to be the best and will strive every day to achieve personally and professionally.

Most importantly, you will know (and believe) that the customer is our reason for being

**What's on offer**:
At HRV we are committed to our team of over 200 staff, we're here to develop your skills, create a diverse and respectful workplace and ensure that you succeed with us.

You'll be offered a salary, free parking, your birthday off on us and the opportunity to grow your skills and make a real difference in a supportive, high-performing team.

We also offer a great range of benefits including:
- Full Training Provided
- Paid Birthday Leave
- Free on-site parking
- Employee Recognition Programme
- Employee Assistance Programme
- Staff discounts on a range of great brands (Noel Leeming, Place Makers, Repco, Torpedo 7, Pita Pit and many more)
- HRV engages a workforce made up of individuals with diverse skills, values, backgrounds and experiences. HRV respects and values people who are different from each other, including gender, ethnicity, disability, age, sexual orientation, race and religion.

**Additional Information**:

- All your information will be kept confidential according to EEO guidelines.

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