Deputy Operations Manager

At Intrepid Travel we exist to inspire, create, share, and lead the best travel experiences ever - for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of small group trips in over 120 countries.

Haka Tours New Zealand has joined forces with Intrepid Travel, and together we are working towards creating positive change through the joy of travel

Haka Tours was born over a decade ago from the dreams of one man who wanted to reimagine how small group adventure tours were run. From the very first tour in June 2007 until now there’s been no looking back, and we’re incredibly proud to be regarded as New Zealand’s leading small-group adventure operator. As we’ve grown, we’ve stayed true to our core values which remain the key to our success. Ultimately, when you travel with Haka (and now Intrepid NZ), you’re travelling with an authentic, locally-operated business that puts the customer at the centre of everything we do.

**The world needs more Intrepid people**:
Trip Leaders are key in the successful operation of our trips, and our leaders rely heavily on the solid support from our Operations Team.

As our NZ Deputy Operations Manager you’ll be instrumental in delivering high quality, safe, profitable and socially responsible trips and experiences for all our guests. This will be achieved through the continuous support and training of our Trip Leaders and also efficiency improvements and planning.

This is a full-time permanent position working out of our DMC New Zealand office in Newmarket or remotely from Christchurch.

**Some of the skills & experience you’ll bring with include**:

- Two years' experience in the travel industry preferably as a Trip Leader or leading / guiding group travel
- Extensive travel experience in New Zealand and a passion for travel
- Management coaching / training experience desirable
- Excellent verbal and written communication skills for effective interaction with Trip Leaders, colleagues, and other stakeholders
- Strong organisational skills to manage multiple tasks, prioritise responsibilities, and meet deadlines in a fast-paced environment.

**The key tasks & responsibilities**:

- Provide Trip Leaders with access to up-to-date information on the destination they are working in, trip specific information, leader notes and operational systems and procedures.
- Provide support for Trip Leaders in running their trips, including being the first port of call for Trip Leaders when operations issues and/or incidents occur
- Facilitate on-going coaching, mentoring, feedback and development of Trip Leaders so that each Trip Leader has the right skills, knowledge and tools to deliver high quality experiences
- Promote purposeful activities, projects and causes amongst Trip Leaders and encourage their participation in such activities.
- Meticulously preparing trips by checking for National Park alerts, NZTA notifications and closures, and managing the efficient organization of tour documents, folders, and logistics, including DOC (Department of Conservation) concessions.

**Further details**:
**COMPANY**: Haka Tours Ltd, an Intrepid Company

**DEPARTMENT**: Operations

**POSITION TITLE**: Deputy Operations Manager

**REPORTING TO**: Operations Manager

**DIRECT REPORTS**: 0

**LOCATION**: 27 Gillies Avenue, Newmarket, Auckland 1023

**Hours of Work**: 40 hours per week (plus out of hours on call roster after probation period of 3 months)

**Salary range**: $70,000-$85,000 NZD per annum
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**Our people reflect the diversity of our customers and the communities we visit**:
**Rewarding and developing our people is important to us, some of our work perks include**:

- Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
- A free Intrepid trip every year, plus generous discounts for families, and close friends
- 5 extra days of leave a year for use on Intrepid trip's
- A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
- Access to e-learning platforms, professional development and mentor programs
- 20 hours of volunteer leave every year to use on causes most important to you
- Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

**Job Types**: Full-time, Permanent

Pay: $70,000.00 - $85,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Extended annual leave
- Paid volunteer leave
- Work from home

Schedule:

- Monday to Friday
- On call
- Weekend availability