Customer Support Specialist
14 hours ago
Build a long-term career with New Zealand’s leading dairy company and gain a strong foundation of experience in this role
To keep our Farm Source whanau safe during the Red Traffic Light setting this role will see you working remotely from home. Our supportive and passionate team will ensure that you have a positive onboarding experience and continue the banter virtually
- Be the face of the business in this permanent role and virtually support our farmer owners
- No weekend work & flexible work from home options give you work-life balance
- Benefits including Fonterra Employee Rewards Card, discounted health insurance, and much more
**About Farm Source**Farm Source is the face and place of Fonterra with our shareholders and local communities across rural New Zealand. We have the people, products, expertise and tools to help our farmers stay one step ahead for a sustainable farming future.
We are like a coach and trusted advisor for our farmers for all things Co-op, Environment, Animal, Milk and People & Communities. We are locals caring for our farming future.
We offer competitive salary packages and a comprehensive range of discounts and benefits. We’re confident that no matter where you join our Co-op or what stage of life you’re in, we’ve got something to suit.
**About the opportunity**A number of internal promotions have created an exciting and unique opportunity for a customer service superstar Work for NZ’s largest company in a farmer facing role based in Te Rapa. This role will allow you to build a solid foundation of experience and
knowledge to launch your career.
Our Farmer Support Specialist roles sit at the heart of Farm Source, connecting you directly with our most important stakeholders - our farmers. Offering a great platform to cultivate an impactful career within the Co-op, you’ll build an excellent knowledge base of our business and strong networks across teams.
Working alongside a group of passionate individuals, you’ll relish the variety and pace as you engage your outstanding people and problem-solving skills. No two days look quite alike, however some more common areas of support can include; tanker collections, milk quality issues, shares, card activations and digital queries.
- Please note that these roles will operate Monday to Friday on a rostered shift schedule covering 7am-7pm. Flexibility within these hours is required.**About you**We’re on the lookout for switched on team players with an interest in all things farming and passion for delivering outstanding customer service. You’ll bring a strong ability to quickly build rapport and keep calm under pressure. Whilst you might not know everything about how to run a dairy farm, you’ll be a confident problem solver who can connect our farmers to everything they need.
Sound like you so far? Some backgrounds we’re always keen to see include:
- A passion for customer service
- An interest in farming and agriculture is preferred
- Recent graduates looking for a foot in the door
**Applications close midnight Sunday the 6th of March.**
Why not come and join our team?
You, me, us together.
Tātou, Tātou
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