Customer Engagement Representative

1 week ago


Paraparaumu, New Zealand Kāpiti Coast District Council Full time

**Casual position**:
**About the role**:
Are you looking for the flexibility of a casual role in Customer Engagement?

We are looking for an enthusiastic and experienced Customer Engagement Representative who has what it takes to succeed in a dynamic and challenging role. As a valued member of the Customer Engagement team, you will provide exceptional front line customer service and a range of integral support services for the Council which enable delivery of consistent, high quality customer services across the organisation.

**Skills and Experience**:
***Experience working in a customer engagement and administration focused environment. Responsibility for managing digital customer channels is preferred but not essential.
- Demonstrated high level of computer and digital/social media literacy, and an understanding of trends in digital customer engagement.
- Committed to excellent customer service, providing the right advise and ensuring great outcomes for our customers.
- Proven capability to develop and maintain relationships with a range of key stakeholders.
- Demonstrated attention to detail.
- High level knowledge of common software packages and ability to learn new systems and processes.
- Ability to be flexible with working days and hours.

Please find the Job Description [PDF 192 KB]

**About us**:
Beautiful beaches and a short journey to or from Wellington make the Kāpiti Coast a great place to live and work. Working for the Kāpiti Coast District Council means being part of a caring, dynamic and effective customer-focused team who makes a positive difference in the community we serve.

**How to apply**:

- _Before you apply, please ensure that you have the following documentation ready: your cover letter, CV, a copy of your work visa (if applicable) and Drivers Licence. _

**Closing 12.00pm on Monday 23 September 2024.**:



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