Current jobs related to Customer Experience Manager@ Auckland Airport - Auckland City - LS Travel Retail


  • Auckland, Auckland, New Zealand Auckland Airport Full time

    Auckland Airport is committed to delivering positive change for our customers, community, and the environment.We're seeking a dedicated Project Manager to provide robust project management skills, ideally with a background in airport, airline, or front-of-house ground handler operations.Key responsibilities include:Overseeing the planning, implementation,...


  • Auckland, Auckland, New Zealand Auckland Airport Full time

    About the Job:We are seeking an experienced Senior Programme Manager to join our programme management team at Auckland Airport. As a key member of our team, you will be responsible for managing the overall delivery of our large-scale infrastructure projects, ensuring that they are completed on time, within budget, and to the required quality standards.About...


  • Auckland, Auckland, New Zealand Auckland Airport Full time

    Auckland Airport's Role in New Zealand's RecoveryAuckland Airport plays an important role in New Zealand's recovery. We're its custodians, knowing that the work we do has the power to create positive change for our customers, the community, the environment and for the prosperity of Aotearoa.


  • Auckland, Auckland, New Zealand Auckland Airport Full time

    Our CompanyMānawa Bay Premium Outlet Centre is part of Auckland Airport's retail portfolio. We offer an exciting and rewarding shopping experience, connecting New Zealanders to over 100 of the best international and local brands, with exceptional savings.We are aiming to set a new benchmark for New Zealand outlet shopping, with a high-performing retail...


  • Auckland, Auckland, New Zealand Auckland Airport Full time

    About UsAuckland Airport is a leading airport operator in New Zealand, committed to delivering exceptional results and making a real difference in the lives of our customers and stakeholders.We are seeking a highly skilled Airport Leased Services Business Partner to join our team, responsible for delivering high-quality leased services that meet the needs of...

  • Project Manager

    1 week ago


    Auckland, Auckland, New Zealand Auckland Airport Full time

    Add expected salary to your profile for insightsThe Check-in Change Specialist will oversee the planning, implementation, and stabilisation of operational changes across our check-in product at Auckland Airport.We are looking for a dedicated Project Manager to provide robust project management skills, ideally with a background in airport, airline or front of...


  • Auckland, Auckland, New Zealand Auckland Airport Full time

    About the Job:We are seeking an experienced Cost Management Specialist to join our programme management team at Auckland Airport. As a key member of our team, you will be responsible for managing the financial aspects of our large-scale infrastructure projects, ensuring that they are delivered on time, within budget, and to the required quality...


  • Auckland, Auckland, New Zealand Auckland Airport Full time

    Auckland Airport is seeking a dedicated professional to lead the planning, project management, and execution of operational changes across our check-in product.The ideal candidate will have a background in airport, airline, or front-of-house ground handler operations and possess robust project management skills.Key responsibilities include:Developing and...


  • Auckland, Auckland, New Zealand Auckland Airport Full time

    About the Role: Auckland Airport is seeking an experienced electrician to join our team in maintaining the stability, integrity, and efficient operation of our airfield lighting systems. The successful candidate will be responsible for conducting fault analysis and resolution, performing maintenance on various light fixtures, and ensuring our AGL systems...


  • Auckland, Auckland, New Zealand Auckland Airport Full time

    Job Description:Auckland Airport is seeking a highly skilled Infrastructure Programme Cost Manager to join our team. As a key member of our programme management team, you will be responsible for ensuring the successful delivery of our large-scale infrastructure projects.About the Role:The successful candidate will have a strong background in cost management,...

Customer Experience Manager@ Auckland Airport

2 weeks ago


Auckland City, New Zealand LS Travel Retail Full time

**As we prepare to move to a single operator model for the Duty Free Operations at Auckland Airport, we are looking to bolster our teams with like minded professionals with an interest in growing their career with a global leader, with a local heartbeat.**

We are looking for an energetic, independent and enthusiastic leader for a brand-new Customer Experience Manager to form part of our Leaning & Development team.

This role will provide leadership to our teams to drive and deliver excellence in service and customer experience leading to financial and customer satisfaction goals. You will act as our specialist in selling strategies and have a great ability to mentor and coach teams to deliver memorable service experiences.

**The role**:

- Ensures that each touchpoint of the customer journey is engaging and memorable
- Promote and develop and foster a customer centric culture based on Excellence
- Uses data to constantly improve the customer experience
- Partners with Store Management to identify training needs
- Sets the standards and expectations of all Customer Service Ambassadors
- Provides leadership, development and coaching to support the service culture
- Design and deliver in-house training/coaching
- Monitor individual & team incentive programs
- Maintain and update database for staff development program/succession planning
- Solid experience in a similar retail training role
- High work ethic and can do attitude
- Certificate in Training & Assessment or similar
- Previous experience developing & conducting training programs focusing on customer service & selling skills
- Ability to work with staff at all levels
- Excellent presentation, communication and interpersonal skills
- Strong stakeholder management and relationship building skills
- Proficiency in MS Word, Excel and PowerPoint
- Excellent time management skills
- A high level of initiative and flexibility

**We can offer you**:

- An opportunity to work in our stores in a dynamic airport environment
- Car parking that is free
- Development opportunities through our Better Together program and initiatives
- Generous employee discount across our Network
- Wellbeing leave and free EAP

**Lagardère AWPL is the Pacific region's largest and most experienced Travel Retail operator. **We are globally enabled through the backing of Lagardère Travel Retail, and our passionate teams across Australia, New Zealand and Noumea are empowered to execute locally for our customers and landlord partners. Lagardère AWPL operates over 150 stores and we are the only operator in the region able to offer our customers and partners unique experiences across four distinct business lines; Travel Essentials, Speciality, Duty Free & Luxury and Food Service.

Our friendly teams are committed, enthusiastic and share a passion for delivering unparalleled customer service in retail & hospitality driven by our core values of **Excellence | Adventure | Respect.