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Customer Care Consultant

2 weeks ago

Auckland City, New Zealand Momentum Consulting Group Full time

Great Company Benefits Including Flexible Working Options
- Full Time Permanent Role Based In Takapuna
- Monday to Friday (8:30am - 5pm)

**About The Company**:
Our client is a Global Insurance company focused on helping people. They partner with some of New Zealand’s leading brands and embed a culture of going above and beyond for their customers.

**About The Role**
Our client is looking for a new team member, to join their brilliant inbound contact centre team. As one of the Customer Care Consultants, you will display strong rapport building skills along with a solution-based positive attitude Your core role will be assisting customers who are taking out a new policy or have questions around their existing cover. This helps to provide customers with clarity and peace of mind that they will be covered throughout the duration of their policy. In this team, you will also have the opportunity to support and guide customers should they need to make a claim.

**You’ll Be Responsible For**:

- Managing queries, requests, and complaints from customers with an exceptional level of customer service
- Providing quotations and issuing policies and documentation to customers
- Process medical assessments using online system
- Manage customer relationships, interactions and expectations to ensure customer satisfaction and delivery of the best possible level of service
- Proactively provide support to other Customer Care team members and other key internal stakeholders within the business

**Benefits**:

- This role is a hybrid role with three days based in their Takapuna office and two days working from home
- Annual Wellbeing Allowance
- Birthday Leave
- Wellness Days
- Multiple insurance discounts
- And many more

**About You**:
In this key position, you will need to have excellent customer service skills and an engaging phone manner to support customers. You will be passionate about providing assistance. You will need to be diplomatic, empathetic and professional to ensure that customers feel comfortable and confident when talking to you about their policy and requirements.

**Other Skills And Experience Include**:

- Strong interpersonal and problem-solving skills
- Genuine ability to display empathy coupled with strong emotional intelligence
- Great communication skills both written and verbal
- Be highly adaptable and familiar with working in a fast-paced environment
- Be a team player with a ‘can do’ attitude
- Intermediate skills in Microsoft Office Suite including Outlook, Excel and Word
- Be passionate about helping people and finding a solution to their needs
- Have a demonstrated track record of great performance, proven reliability and hard work
- **Fluent in Chinese and English