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3pl Customer Service Officer

2 weeks ago

Hamilton, New Zealand Shred-X Full time

You've probably seen our recognisable polar bear logo on trucks going from town to town across our beautiful country. No surprise if you have - Big Chill Distribution is a leader in the storage and express delivery of chilled and frozen products nationwide, with ten depots strategically positioned throughout New Zealand.

At Big Chill Distribution, we redefine transportation and distribution with a relentless focus on customer satisfaction. Our mission? To deliver not just goods, but exceptional experiences, every step of the way.

**Are you passionate about helping people and providing excellent service? Are you a great communicator with a friendly demeanor? If so, we want you to join our Ruakura team as a 3PL Customer Service Officer**

As a 3PL Customer Service Officer, you will be the first point of contact for our customers. You will handle inquiries, resolve complaints, and provide information about our products and services. Your primary goal will be to ensure customer satisfaction and maintain positive relationships with our clients.

**Responsibilities of the role**:

- Assisting customers with product information, pricing, and availability
- Processing orders, returns, and exchanges efficiently
- Resolving customer complaints and issues in a calm and courteous manner
- Ensure compliance for food safety, MPI, and other Goverment agencies is achieved.
- Collaborate with other departments to ensure customer needs are met

**Requirements**:

- Previous experience in customer service or a related field preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work well under pressure and in a fast-paced environment
- Proficiency in computer systems and software
- A positive attitude and a passion for helping others

**If you're ready to take on a rewarding role where you can make a difference every day, APPLY NOW to join our Ruakura team as a 3PL Customer Service Officer**

**Join the ranks of satisfied clients who have made us their trusted partner in transportation and distribution**

The right applicant will need to be able to pass a pre-employment drug test and satisfactory MoJ criminal check.