Detailing Manager

2 weeks ago

Auckland City, New Zealand THL Full time

Are you a detail-oriented leader with a passion for delivering top-tier service? thl is seeking a proactive and driven **Detailing Manager** to lead our team in setting the standard for excellence in vehicle preparation. This role is an opportunity to inspire, lead, and oversee a dedicated detailing team, ensuring every vehicle meets the high-quality expectations of thl's renowned brand pillars.

**What You'll Do**:

- Champion a culture of excellence and uphold the highest standards of cleanliness and quality.
- Lead and motivate a team of 15-45 seasonal staff, providing hands-on training and supervision to foster an efficient, productive, and quality-focused crew.
- Manage daily operations, schedules, and rosters to maintain seamless team coverage and meet business demands.
- Collaborate with the branch leadership team to support all departments as a duty manager on a rotating roster
- Drive quality control efforts, performing inspections and monitoring cleanliness and detailing standards in line with company policies and procedures.
- Ensure proper equipment maintenance, inventory management, and stock levels to facilitate high-quality service.
- Lead health and safety initiatives and ensure compliance with all workplace OH&S standards.

**About You**:
To excel in this role, you'll need:

- Strong communication and interpersonal skills, with the ability to train and inspire a team.
- Proven experience in a management or supervisory role within a fast-paced operational environment.
- Confidence in handling high-pressure situations while delivering impeccable results.
- Exceptional problem-solving skills, multitasking abilities, and strong time management.
- A proactive, enthusiastic, and positive approach with an eye for detail and commitment to quality.
- Knowledge of workplace safety standards and experience upholding a safe working environment.

**What's in it for You?**

This is more than just a management position - it's a leadership opportunity where you'll set the standards for success and drive the future of vehicle detailing at thl. We value your contribution to our **Future Fit action plan** and are dedicated to helping you grow your skills within a dynamic, supportive team.

**Key Performance Measures**:

- 90% quality control for pickups loaded into QC app
- Over 90% KOB achieved monthly
- Maintain goodwill below $1 per hire day, with complaint ratios below 1%
- Achieve TRX25 operational targets, including daily huddles, one-on-one meetings, and team leader sessions
- Reference #- 47429- Posted on- 08 Nov 2024- Closes on- Location(s)- Auckland South- Expertise- Detailer / Housekeeper- Job level(s)- Experienced/Skilled- Work type(s)- Fixed Term Full-time- Group division- THL Rentals

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