Detailing Manager

**About Us**:
For over 30 years, Tourism Holdings Limited (thl) has been crafting unforgettable journeys while delivering sustainable value to our shareholders. We're driven by a deep passion for travel, a commitment to our planet, and a genuine care for our customers and crew.
As a truly global business and a leader in the RV industry, we combine cutting-edge technology, deep industry expertise, and a future-focused mindset to keep growing and evolving. Like our adventure-loving customers, we’re always on the move—our next destination is already mapped out, and we’re ready to roll.
Proudly headquartered in Aotearoa New Zealand, thl is the world’s largest campervan operator, with thriving operations across New Zealand, Australia, the United States, and the United Kingdom. Our diverse fleet includes trusted brands like Maui, Britz, Apollo, Mighty, Cheapa Campa, Hippie, El Monte RV, Road Bear, and Just Go.
Beyond campervans, we’re also home to some of New Zealand’s most iconic tourism experiences, including Kiwi Experience, the magical Waitomo Glowworm Caves, and the thrilling Legendary Black Water Rafting.
At thl, we don’t just help people travel—we help them discover, connect, and create memories that last a lifetime.
**About the Role**:
Are you a detail-oriented leader with a passion for delivering top-tier service? thl is seeking a proactive and driven Detailing Manager to lead our team in setting the standard for excellence in vehicle preparation. This role is an opportunity to inspire, lead, and oversee a dedicated detailing team, ensuring every vehicle meets the high-quality expectations of thl's renowned brand pillars.
What You’ll Bring
**Experience & Education**:

- 2-5 years in travel, tourism, or a similar industry
- Proven leadership in busy operational settings
- Strong background in coaching, crew development, and performance management
- Experience meeting quality and productivity targets
- Knowledge of OH&S and commitment to safe work practices

**Who you’ll work with**:
You’ll collaborate with a wide range of teams including Branch Management, Logistics, Mechanics, Front of House, Fleet, and Customer Care—plus external providers and other thl branches.
**What You'll Do**:

- Champion a culture of excellence and uphold the highest standards of cleanliness and quality.
- Lead and motivate a team of 20-60 seasonal staff, providing hands-on training and supervision to foster an efficient, productive, and quality-focused crew.
- Manage daily operations, schedules, and rosters to maintain seamless team coverage and meet business demands.
- Collaborate with the branch leadership team to support all departments as a duty manager on a rotating roster
- Drive quality control efforts, performing inspections and monitoring cleanliness and detailing standards in line with company policies and procedures.
- Ensure proper equipment maintenance, inventory management, and stock levels to facilitate high-quality service.
- Lead health and safety initiatives and ensure compliance with all workplace OH&S standards.

**About You**:To excel in this role, you'll need**:

- Strong communication and interpersonal skills, with the ability to train and inspire a team.
- Proven experience in a management or supervisory role within a fast-paced operational environment.
- Confidence in handling high-pressure situations while delivering impeccable results.
- Exceptional problem-solving skills, multitasking abilities, and strong time management.
- A proactive, enthusiastic, and positive approach with an eye for detail and commitment to quality.
- Knowledge of workplace safety standards and experience upholding a safe working environment.

What's in it for You?
This is more than just a management position - it's a leadership opportunity where you'll set the standards for success and drive the future of vehicle detailing at thl. We value your contribution to our Future Fit action plan and are dedicated to helping you grow your skills within a dynamic, supportive team.
At thl, travel isn’t just what we do—it’s part of who we are. Whether it’s handing you the keys to one of our iconic RVs for your own road trip or kitting you out with gear to go caving and abseiling at The Legendary Black Water Rafting in Waitomo, working here means you get to experience the magic for yourself.
Working with us means unlocking a world of possibilities. You might need to rewrite your bucket list—because the adventures start the moment you join. Our diverse, welcoming crew will make you feel at home from day one.
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