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Operations Manager

3 weeks ago

Hamilton, New Zealand Carpet Court Full time

Hamilton & Cambridge multi-site operations, outgoing and supportive team culture
- Be part of a crucial function within an industry leader
- Join a celebrated nationwide network with a generous package + company perks

**We are looking for an experienced operational leader to join our Hamilton and Cambridge team. This person will manage our flooring installation teams, our busy schedule as well as oversee our warehouse which will include stock control and ordering processes. This role requires strong relationships with the sales team, our installation teams, customers, and our warehouse and suppliers.**

We have an exciting opportunity to join our team in an important business function to keep operations running smoothly across our residential and commercial sectors. You will liaise with the residential, insurance and commercial sales teams and customers as well as scheduling both waged and contracted flooring installers to complete jobs within schedule and ensure KPI’s and budgets are met across both stores.

We are proud to be the flooring industry leader with exclusive products that Kiwi’s know and love (you remember the Rhino living on our carpet). We are constantly expanding, evolving and introducing new products to the market to keep us ahead of the game and in line with the latest industry trends and technology.

You will be in charge of making sure our projects are completed on time and to excellent standard through strong communication with the customer and relevant internal teams. You will have excellent time management and organisational skills to ensure a smooth customer experience. You will also control stock incoming and outgoing as well as ordering new product for jobs which will including building a relationship with our suppliers.

**Key Responsibilities**:

- Project manage the installation of all customer orders received from the sales team
- Manage product procurement and logistics activities to ensure accuracy of orders and maintain appropriate stock levels
- Act for and on behalf of our customers to ensure a speedy resolution on all product and installation issues and claims
- Set, monitor and review installers work schedule to ensure a quality and timely installation
- Manage the installer fleet
- Oversee the warehouse operations staff
- Liaise with internal teams such as sales staff, support office, IT, product and merchandising
- Support and develop the warehouse and installation teams
- Ensure company and off-site Health and Safety standards are met and upheld by all teams

A background in logistics / operations or experience in managing subcontractor relationships would be extremely beneficial, as would any experience in the flooring trade or a related industry. A forklift license would also be highly useful. If you do not have a license this is a requirement that we will book you in for.

We offer competitive salary, tools of the trade, company-use car as required for work use only, ongoing career opportunities and excellent staff benefits.

If you are looking for a varied role, a step-up in responsibility, and want to be part of a genuinely exciting NZ brand, then this could be the career opportunity for you