Customer Care Team Leader

5 days ago

Hamilton, New Zealand The Warehouse Group Full time

**Company Description**
The Warehouse Group (TWG) is New Zealand’s largest retailer and not to mention a Kiwi classic brand Across all our 5 brands, our purpose is to help Kiwis live better every day and our vision is to build New Zealand’s most sustainable, convenient and customer-first company.

We are looking for a Customer Care Team Leader to lead one of our customer Care teams in Hamilton, servicing our ‘The Warehouse’ and ‘Warehouse Stationery’ customers

As a Team Leader, your primary role will be to utilise your passion for people and customer experience You will coach, support and empower a high-performing and energised Customer Care Team while living and breathing our values by thinking customer, doing good and of course, owning it

**In this busy role, you will be responsible for**:

- Confidently leading a team of Customer Care Specialists and ensure that our high service levels are consistently delivered.
- Motivating and engaging team members, creating an environment that enables them to perform their roles to their best while having some laughs along the way.
- Influencing the teams to be sustainability advocates and have all the tools to educate our customers.
- Proactively identify training and skill gaps while delivering collaborative coaching and development opportunities.
- Ensuring KPIs are met while also holding high attention to detail while working with our policies and procedures.
- Reflecting our values through service standards from performance to customer service, in The Warehouse Group language this means Own It, Think Customer and Do Good

**Qualifications** To thrive in the role, you will have**:

- Ability to collaborate and build relationships with a variety of key stakeholders both internal and external.
- A customer-centric attitude and experience in coaching and mentoring a diverse range of people.
- Can thrive in a fast-paced environment.
- You will be an effective communicator who can motivate a large team to meet KPIs and build relationships at all levels.
- High levels of initiative and the ability to make decisions associated with the effective running of the team.
- Demonstrate business understanding at a senior level and provide examples of leading multi-site teams to success.
- A team player, who can work alongside other key members of the Customer Care leadership team with ease.
- Sound experience in the use of MS Office suite, including Word, Excel, Outlook. Having experience or exposure to Salesforce is a bonus, but not a must.
- You will have worked in a Contact Centre before to help you hit the ground running.

**Additional Information**
We offer a dynamic, supportive team environment within a business that cares about and recognises individuals. The business is at an exciting point in its life story. By empowering our teams and increasing cross-collaboration, we aim to make TWG New Zealand’s best place to work, so expect to receive:

- Career opportunities that come with a company our size
- Join a company that holds sustainability at the heart of what we do
- Take an extra day off to celebrate your birthday - paid
- Staff discounts across all of our brands
- Long Service leave
- 26 weeks of fully paid parental leave or 10 days additional leave to support your partner.
- Fully paid Jury Service
- Lifestyle Leave - spend more time doing the things you love

If you are eager to work with two of New Zealand’s iconic retail brands and are passionate about customer experience, then we would love to hear from you

  • Customer Care Team Leader

    5 days ago

    Hamilton, New Zealand The Warehouse Full time

    Company Description The Warehouse Group (TWG) is New Zealand’s largest retailer and not to mention a Kiwi classic brand! Across all our 5 brands, our purpose is to help Kiwis live better every day and our vision is to build New Zealand’s most sustainable, convenient and customer-first company. We are looking for a Customer Care Team Leader to lead one...

  • Customer Care Team Leader/coach

    7 hours ago

    Hamilton, New Zealand The Warehouse Group Full time

    Company Description The Warehouse Group (TWG) is New Zealand’s largest retailer and not to mention a Kiwi classic brand! Across all our 5 brands, our purpose is to help Kiwis live better every day and our vision is to build New Zealand’s most sustainable, convenient and customer-first company. We are looking for a Customer Care Coach (Team Leader) to...

  • Customer Care Team Leader/coach

    2 weeks ago

    Hamilton, New Zealand The Warehouse Group Full time

    Company Description Torpedo7 is has been part of The Warehouse Group family since 2013, we are rapidly growing and now how 23 stores nationwide, as well as our online retail site! We believe that New Zealand is the most epic adventure playground in the world, and we're always on the hunt for new ways to get our customers outdoors. Keeping our customers...

  • Customer Experience Team Leader

    2 days ago

    Hamilton, New Zealand Livestock Improvement Corporation Full time

    **At a glance**: **Ref: 46846 | **Hamilton (Newstead) | **Contact Centre/Customer Service Representative | **Experienced, Management | **Permanent |**: Join NZ's leading Agri-tech and dairy herd improvement cooperative! We've been improving the dairy industry for over 100 years with our innovative farming solutions. Today we provide industry-leading genetics...

  • Customer Service Representative

    2 days ago

    Hamilton, New Zealand Team Global Express Full time

    **Connecting people and communities| Driving eCommerce | Moving New Zealand** Team Global Express NZ delivers freight forwarding, end-to-end transport services, and comprehensive logistics solutions to customers operating across NZ from Kaitaia to Invercargill. We’re not only transforming our operations but striving towards changing the logistics...

  • Team Leader

    2 weeks ago

    Hamilton, New Zealand Healthcare of New Zealand Full time

    At NZ Comminty living our Disability Support Services reflect our belief that all New Zealanders deserve to live fully, have equal opportunities, and achieve their ambitions. We are looking for an energetic and motivated team leader for one of our Residential Houses in Cambridge. You will lead a team in supporting our people to live as independently as...

  • Team Leader

    1 week ago

    Hamilton, New Zealand Healthcare of New Zealand Full time

    At NZCL, we are dedicated to support people with disabilities in New Zealand. Our Disability Support Services reflect our belief that all people deserve to live fully, have equal opportunities, and achieve their ambitions. We are looking for a energetic and motivated Team Leader for our Residential Houses in Hamilton. You will lead a team in supporting our...

  • Customer Service and Sales Support Team Leader

    1 day ago

    Hamilton, New Zealand Gallagher Full time

    **About Gallagher** Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day, whether that’s protecting the world’s highest security environments or agricultural businesses, we care deeply about our people, their families, and our wider communities. We’re painting the future of what’s possible. Come join us. **The...

  • Software Team Leader

    1 day ago

    Hamilton, New Zealand Gallagher Group Full time

    **About Gallagher** Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day. Not only does our technology protect some of the world’s highest security environments and agriculture businesses but our purpose also means we care deeply about our people and their families. **Join the Team** We have an exciting opportunity for a...

  • Team Leader

    1 day ago

    Hamilton, New Zealand Waste Management Full time

    **Company Description** About us**: WM New Zealand is New Zealand's leading resource recovery, recycling, and waste management provider. We’re committed to safeguarding our beautiful environment through sustainable management of our valuable resources. Put simply, sustainability is what we do. **Job Description** About the role**: We have an exciting...