Reception Supervisor

2 weeks ago

Queenstown, New Zealand Rosewood Hotel Group Full time

**General Information**:

- Country/Region- New Zealand- Province/City- Queenstown- Location- Rosewood Matakauri- Department- Rooms - Front Office- Job Type- Full-time Permanent**What you will do**:
The Reception Supervisor is responsible for supporting the reception team, providing reports, meeting with and assisting guests, liaising with the accounts team regarding invoices and payments and ensuring all departments are kept up to date on reservations and guest requirements. In addition, the Reception Supervisor will be required to roll up their sleeves and do reception shifts.

**In addition, you will**:

- Assist guests with activities
- Be the central communication centre for the Lodge
- Collate guest accounts, balance daily audits, answer telephone and general guest correspondence
- Day to day tasks associated with room reservations ensuring exceptional experiences for our discerning guests
- Administration tasks to ensure the smooth running of the front office department and lodge
- Assisting with Guest Services tasks when required (such as luggage and valet).

**About you**:

- Previous reception experience within a five-star hotel or lodge environment
- A working knowledge of RMS or Opera Property Management system as well as above average computer skills
- Supervisory experience preferable
- Excellent organisational / administrative skills
- Attention to detail is key to success in this role
- A passion for developing a career in the hospitality sector

We offer an excellent work environment where promoting a positive work life balance is key to our success.

**What we offer**:
We offer competitive wages, delicious staff lunches and access to our Staff Perks Programme with a wide range of discounts and deals with our suppliers and partners. In addition, we endeavour whenever possible to provide staff with 2 days in a row off each week. Having your own reliable transport, is important and you will also need a valid working visa to apply.

**About Us**:

- Spectacularly located on the shores of Lake Wakatipu, Matakauri Lodge offers luxury lodge accommodation in Queenstown and looks out to a mesmerizing panorama of the big three; The Remarkables, Cecil and Walter Peak. Just seven minutes from bustling Queenstown, this is an alpine, lakeside retreat, nestled in one of the world’s most strikingly beautiful landscapes. With clean lines in glass, stone and timber, Matakauri’s own take on luxury is understated and welcoming, embracing guests and championing the mountainscape. Voted as one of the top three lodges in New Zealand and Australia, Matakauri is your ultimate sanctuary after a day spent atop mountains, exploring vast fjords, chasing thrills and simply discovering this unique region.

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