Customer Service Representative

2 weeks ago

Christchurch, New Zealand NZ Post Full time

Customer Service Representative | Permanent Part-Time | Syd Bradley Depot
The New Zealand Post Group is well known around New Zealand for providing a vital service to all our valued customers - we are committed to proactively responding to customer need and continually improving service delivery alongside achieving better outcomes for our staff.

Based at the Southern Operations Centre, on Syd Bradley Road, we are looking for a Customer Service Officer, who will deliver an exceptional level of customer service to our customers by resolving enquiries and providing solutions.

**In this dynamic role you will**:

- Communicate clearly with all our customers in a calm and professional manner
- Develop and maintain productive working relationships with customers and fellow staff alike

Some of the key things you'll possess to successfully perform this role include:

- Available to work part time Monday to Friday from 8.00am to 12.00pm and Saturday (as required), with possibility for extra hours on an on call basis
- Proven experience in customer service or retail to deal with a diverse range of customer queries
- A willingness to learn and take on board our policies and procedures
- Strong communication skills to engage our customers, discuss products and services that they need and provide solutions.

At New Zealand Post, we know what values we hold and the exciting direction we are taking our business. Alongside the opportunity to work with an outstanding team, our permanent employees enjoy a wide variety of benefits including:

- Access to discounted health insurance plans for you and your family
- Special rates on fantastic holiday home accommodation around New Zealand
- Reduced banking service fees, rates and packages through our partners
- Full use of a Wellness portal to help you lead a long, happy and healthy lifestyle
- An Employee Assistance programme to support you when you need it

Follow the link below to check out our video to get more insight into a day in the life
For more information about careers at New Zealand Post visit jobs.nzpost.co.nz
There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.
We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone

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