Field Service Technician

7 days ago

Auckland City, New Zealand UCC Robert Harris Full time

**_About us:_**

UCC is a business with a strong pioneering history in coffee that has been producing coffee since its establishment in 1933. It creates innovative and sustainable brands for Australasia and beyond.

UCC operates the world’s only coffee business encompassing every aspect of coffee from “cup to seed”. Our operations extend from cultivating seedlings on estates in the countries of production through raw ingredient procurement and importing, R&D and quality assurance, manufacturing, product distribution and sales.

Locally born, our coffee brands are amongst the regions most respected, most iconic, most loved and most consumed. Eight brands make up the portfolio of UCC in Australia and New Zealand, some of these include Robert Harris, L’affare, Atomic Coffee Roasters, Toby’s Estate and Mocopan.

**_ Why join us as our Field Service Technician?_**

As our Field Service Technician, you won't just be working on any machines - you'll be diagnosing, repairing, and servicing the coffee machines that create the perfect brew. Every day you'll be on the frontline, delivering the best in customer service, supporting our sales team, and helping our 3rd party customers in the region.

Your technical knowledge will be key as you pre-test machines for sale, fault-find high-level equipment failures, and provide feedback on recurring faults. You'll also have a crucial role in stock control, coordinating stock movement, maintaining adequate levels of spare parts, and conducting accurate regular stock takes. A large focus of the role will be servicing our trade customers, travelling around to different cafes/workshops to do so

To keep us ahead, you'll be part of our out-of-hours service to hospitality customers, provide training to the team, and support the smooth functioning of the workshop.

**_ Who we are looking for?_**

To thrive in this role, you’ll be a natural problem solver and a strong communicator as you provide support on the field and in the workshop. Attention to detail and timeliness are just as important. An EST license and a full, clean driver's license is a requirement, and experience in the coffee industry is preferred. If you don’t come from the coffee industry, we’d still like to hear from you and how your transferrable skills set you up for success.

This full-time position is based in our Auckland region and Allens Road workshop. We have unlimited coffee, recharge leave, and learning opportunities on offer.

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