Enquiries Administrator

1 week ago

Nelson, New Zealand New Zealand Government Full time

Casual position covering staff leave and illness working on an as required basis
Te Whatu Ora Health
New Zealand (Nelson Marlborough) formerly NMDHB
- Do

you have a passion for solving problems and helping people?
- Do
you have excellent communication and customer service skills?
- Varied,
challenging and interesting work Ngā mōhiohio e pā ana ki tēnei mahi (About this position)
We are looking for an experienced
administrator with excellent customer service skills to help staff our busy Enquiries Desk and Call Centre at
Nelson Hospital, on a casual basis.
Our Enquiries Desk hours are 8.00AM to 4.30PM,
Monday to Friday, and our Call Centre is staffed 24/7 and shifts range from:
0700 to 1530, 1500 to 23:00 and 23:00 to 0700.
This
diverse role would suit someone who enjoys helping people and the challenge of
working under pressure while maintaining a calm and welcoming presence.
Ko wai he kaitono tōtika? (Who is an appropriate applicant?)
You will be the type of person who is always
willing to go the extra mile to deliver excellent customer service. You will a
clear and confident communicator and will manage the demands of the role by
being highly organised and efficient.
You will be confident in the
experience. However, if you - re a quick learner, and are up for the challenge,
we are happy to provide call centre training.
Other key qualities for

**success in this role include**:

- A

professional and positive can-do attitude
- Well-presented,
reliable and resilient
- Attention
to detail
- Flexibility
to provide relief cover, sometimes at short notice. Te Whatu Ora staff must have completed their primary course of two NZ
approved COVID-19 vaccinations as they have direct contact with patients and
members of the public.
Ā mātou rōpū (About our team)
Te Whatu Ora (Nelson
Marlborough) is the main health provider for the top of the south. Nearly 3,000
strong, we are Nelson and Marlborough - s largest employer, which means the
opportunities here are endless. Our main locations are Nelson and Wairau
Hospitals but we are spread across the region and service all parts of the
community. Our work can be challenging, but we are up for it. We have a great
team and we work hard to make a difference. We value integrity, innovation,
respect and teamwork.
Ngā huanga o tēnei mahi
(The benefits of this position)
In this role
make a real difference on a daily basis. We do great work and we need a great team
to help us deliver.
Ētahi atu mōhiohio (More Information)
Me pēhea ahau e tono ai? (How do I apply?)
Keen to

or 03 546 1274.
For role specific information
N23-148

**Applications close**: Friday 31st March (unless filled prior). Applications will be reviewed as received.
Te Whatu Ora strongly endorses Te Tiriti o Waitangi.
We
believe that to achieve equity in health outcomes for Māori we need a workforce
He waka eke noa. We are all in this
together.

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