Duty Manager Hotel Armitage and Conference Centre

4 days ago

Tauranga, New Zealand Primeproperty Group Full time

Hotel Armitage and Conference Centre is set in the beautiful Bay of Plenty. Located in the heart of Tauranga and minutes to the ever popular “Mount”, enjoying the best of what our region is famous for... stunning beaches and great lifestyles.
Hotel Armitage and Conference Centre is looking for a Duty Manager to join our A-team, to focus on guest experience, across both Front Office and Food and Beverage outlets. You need to love working with people and have a real passion for customer service.

**What we offer at Prime Hotels**:

- A positive working environment, with meals provided on duty and regular staff get-togethers (if that’s your thing)
- Competitive payrates (starting at $25 to $26, depending upon experience)
- Flexible working hours (within reason, for a 24/7 operation)
- External Employee Discount Provider: enjoy great discounts at selected retailers from your very first day.
- Rewards and recognition programme
- Accredited Employer: we can hire visa holders
- Accommodation and Food & Beverage discounts at our full portfolio of properties in the most beautiful North Island locations

**What we’d like from you**:

- A positive attitude, bringing your knowledge of Front Office operations and Food and Beverage Service to our team
- Greeting, seating and serving guests in the restaurant and bar in a professional and friendly manner, set up of conference rooms and servicing them, overseeing the restaurant/bar/conference room cleanliness
- Excellent communication, both written and verbal
- Ownership, creativity, and drive will be key parts of your personality This role is multi-faceted, in a cooperative and close-knit hotel team.
- Night Audit experience would be an advantage, but a willingness to familiarise yourself with this process is needed, as you may be required to cover this shift from time to time
- Follow standard operating procedures and check lists
- Ensure that all standards are maintained, profitability is maximized and customer needs are met.
- Ensuring ‘Service Excellence Every time’ when dealing with any guest requests or queries including organising rooms service.
- Responsible for the upkeep and maintenance and cleanliness of foyer, reception area, bar, and the front of the building
- Current First Aid & Manager's Certificate (or ability to gain these) would be an advantage
- Solid organisational skills with an attention to detail in tasks performed
- No specific qualification is necessary, but a qualification in Hospitality, Tourism or Hotel Management would be a bonus, or equivalent experience of at least two years within a Restaurant, Hotel or Office environment, preferably in a Supervisory role.

**About Us**:
Hotel Armitage is known for having a fun-loving team with supportive managers. We are part of Prime Hotels Group, where we are creative and on a journey to build a strong New Zealand brand of genuine, hospitality-hearted properties We have a culture of respect, teamwork and support at every level as well strong drive to grow our people as we grow our brand.

**Job Types**: Full-time, Permanent

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