Application Support Analyst

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.

DXC is a leading global provider of products, technologies, solutions and services to consumers and business. The company's offerings span IT infrastructure, global services, imaging and printing.

We invent, engineer and deliver technology solutions that drive business value, create social value and improve the lives of our customers.

We are seeking a **Support Analyst** to join our Department of Internal Affairs Team supporting one of our key Government clients and play a key role in managing and resolving production incidents.
- This role requires working closely with a **multifunctional team** of developers, testers, and other stakeholders to ensure the stability and reliability of our systems.
- Experience in **incident management using ServiceNow** and a strong problem-solving mindset.

**Key Responsibilities**:

- ** Monitor, analyze, and resolve production incidents** reported in **ServiceNow**, ensuring timely resolution and mínimal impact on business operations.
- ** Act as a key point of contact for customers**, providing clear communication, managing expectations, and maintaining strong relationships.
- Collaborate with **developers, testers, and business teams** to investigate root causes and implement effective solutions.
- Escalate critical issues to the appropriate teams and ensure follow-up until resolution.
- Document incident resolutions, troubleshooting steps, and recurring issues for knowledge-sharing and continuous improvement.
- Identify opportunities for **process improvements** and contribute to automation efforts to enhance system stability.
- Ensure compliance with IT service management (ITSM) best practices and organizational standards.
- Planning and co-ordination change control via SDLC.
- Co-ordinate, report, lead, and minute cyclic service delivery meetings between DXC production support team, client and vendor.

**Key Requirements**:

- ** Experience in incident management and ticket handling using ServiceNow** or similar ITSM tools.
- ** Strong customer-facing experience** with the ability to build and maintain excellent relationships.
- ** Exceptional communication skills** to clearly explain technical issues to non-technical stakeholders.
- Strong problem-solving skills with the ability to analyze complex production issues.
- Familiarity with **software development and testing processes** to effectively communicate with development teams.
- Ability to work in a fast-paced environment and prioritize tasks effectively.

**Preferred Qualifications**:

- Knowledge of **Microsoft technologies (.NET, SQL Server)** or other relevant tech stacks.

This role provides an exciting opportunity to work in a dynamic team environment, engage with customers, and contribute to maintaining high system reliability. If you are proactive, detail-oriented, and enjoy problem-solving while maintaining excellent customer relationships, we encourage you to apply.

**Trust, Transform & Thrive** with a company whose mission is to lead clients on their digital transformation journeys, DXC Technology will be recognized globally as a force multiplier, enabling clients to seize the opportunities presented by today's rapidly changing technologies.

If you are a self-starter with a strong customer focus and a results oriented approach complimented by your strong verbal and written communication skills, we would like to hear from you.

**Your w**orking**e**nvironment**

**V**irtual/flexible/on-site**/travel**
In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met

**Our culture and benefits**

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

****How**t**o**a**pply** & our commitment to you** in**return**

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.

Interviews and onboarding are conducted online, as part of us being a virtual-first company.

**We are an*