Village Coordinator

We at Bupa Ballarat have an awesome opportunity for a Village Coordinator to join our team.

It’s our ambition to be New Zealand’s most customer-centric retirement village and care company. As the Village Coordinator, you will be tasked with assisting the General Manager to achieve high levels of resident satisfaction through the effective delivery of the full range of day-to-day operations of the village.

**Reporting to General Manager, your key responsibilities will include**:

- Managing the enquiries and sales process and ensuring an easy transition into village life.
- Supporting the resident’s wellbeing while they are living in the village.
- Providing ongoing social connections and managing the monthly activities programme.
- Ensuring smooth day-to-day administration and operations of the village (including resident transport)
- Continuing to maintain a high standard of presentation of the community areas and grounds.
- Managing an Induction Programme for all new residents to the Village
- Ensuring all aspects of resident welfare and well-being are maintained.
- Ensuring smooth day-to-day administration and operations of the village (including resident transport)
- Achieving sales, occupancy, and financial targets.

**Hours of Work**:
This is a Full Time Permanent role, Monday - Friday, 40 hours per week, with occasional weekend/evening work to help oversee open home viewings and quarterly evening events when agreed upon with the General Manager.

**About you**:
We are looking for someone with an engaging style, a strong understanding of commercial drivers, and excellent interpersonal skills. To be considered for this role, you'll need to have:

- Previous experience in an administration or customer service role, ideally in an age-related healthcare setting
- Demonstrated experience in customer service and sales and proven strong customer-focus ability
- Proficiency in the full Microsoft Office Suite (Excel, Word, Outlook, and PowerPoint)
- A clean current driver's license with at least 5 years driving experience
- Ability to deal with all internal and external stakeholders in a professional manner while working under pressure
- Preferably, you’ll also have a relevant qualification and a workplace First Aid Certificate

**Extra Reasons to Belong**.
- Fully subsidised Southern Cross health insurance to our eligible permanent NZ employees and a discount on insurance cover for eligible family members.
- Wellbeing discounts and advice, EAP counselling services, study support, and cultural leave.
- Paid parental leave - in addition to standard parental leave, Bupa offers 12 weeks of paid leave for primary carers and 2 weeks for secondary carers.
- Refer-a-friend programme of $750 - $2,000.
- Sign-on / Retention Bonus.
- Professional Development - in-house and external training and development.
- Industry-competitive remuneration and benefits, and internal reward and recognition programmes.
- No matter who you are or where you come from, we encourage you to ‘Be You at Bupa’.
- An accredited employer with Immigration NZ that values its diverse employees.