Team Leader

Ready for the next step in your HR career?

Looking for an opportunity to lead an HR Advisory team?

The Team Leader, HR Advisory sits within Customs' Human Resources Service Delivery (HRSD) team. HRSD works with business units across Customs to provide fit for purpose, pragmatic and customer focused advice and solutions that are aligned to the strategic direction of Customs.

**About this role| Mō tēnei tūranga mahi**

The Team Leader Human Resources manages, develops and leads a team of HR professionals in the provision of high-quality advice and guidance that supports managers to make strategic people decisions and manage tactical and operational people issues as they arise. They are a key member of the HR Service Delivery leadership team and the wider People and Capability group, and operate as a key advisor and resource for senior leaders across Customs. You'll be responsible for:

- Leading the HR Advisory team to facilitate the achievement of objectives
- Managing individual performance, setting objectives, measuring and reviewing performance
- Coaching and mentoring team members, ensuring their skills are kept up to date, and promoting career and personal development, providing opportunities for professional growth
- Partnering with managers to support shaping of people strategies, goals and priorities
- Identifying ways service delivery models can be improved to provide a greater focus on efficiency and effectiveness; and enhanced to maximise the use of resources
- Leading and contributing to the creation and implementation of fit for purpose frameworks, policies and tools to empower managers to confidently lead and manage their teams
- Building and maintaining effective relationships with key internal and external stakeholders ensuring high quality engagement to build positive and effective working relationships
- Creating a supportive environment that promotes bi-culturalism and responsiveness to Māori issues.

**About you | Ko wai koe**

To be successful in this role, you will need to be able to demonstrate the following:

- Significant experience in HR management across the spectrum of people practices and functions, including experience in providing leadership to HR staff
- Proven ability to lead teams to successful outcomes while maintaining strong engagement levels
- Well-developed knowledge of HR best practice methods, specialist knowledge and experience across Employment Relations, Remuneration, Performance Management and Change Management
- Demonstrated success in delivering quality business advice to key stakeholders, and commitment to service excellence through continuous improvement and innovative approaches to issues
- Excellent verbal and written communication and presentation skills with the ability to communicate complex, analytical and/or sensitive data to wide ranging audiences across all levels
- Proven ability to build and maintain effective relationships with key stakeholders, particularly senior management and budget holders
- Ability to obtain and maintain a Secret* level security clearance
- A tertiary qualification at least equivalent to Bachelors level in HR Management, Organisation Development or similar academic discipline is desirable.

(*) Please refer to Customs' Requirements to Apply

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**What we offer | He aha mātou e tuku**

At Customs | Te Mana Ārai we aim to create a great place to work, where our people have a sense of belonging and the capability and desire to meet our future challenges. We are an organisation that is clear about our mission and this is underpinned by Te Pou Tokomanawa (the Foundations) and our Whanonga Pono (Values). Our work really matters to the safety and success of New Zealand.

We care about well-being, personal growth, and job satisfaction, which is supported through:

- offering on-the-job training, formal courses and leadership programmes, and the chance to move across diverse roles
- fostering inclusive and supportive team environment with vibrant social and cultural groups
- supporting flexible working - talk to us about how we can help you achieve your flexible working goals, within our operational requirements
- providing discounted health insurance, and free on-site gyms (in some locations)
- Three days of service holidays, in addition to four weeks of annual leave.

To join Customs in any role you must be a New Zealand citizen or New Zealand Permanent Resident. This means:
OR

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**Applications close at 5:00pm, on Friday, 22**nd** November 2024.