Maintenance Control Specialist Ii

JOB SUMMARY
- Provide planning, reporting and analysis of maintenance operations that service airline IFE programs. Coordinate maintenance with PTS service locations and airline maintenance operations centers to provide resources to clear open defects in the shortest possible time. Additional areas of responsibility will include global maintenance planning, inventory management, trending, statistical analysis, presentation preparation and issues management.

MAJOR RESPONSIBILITIES
- Create and analyze various reports for management review, including Daily Operations Report listing open deferrals and aircraft with severe IFE degradation. Utilize databases for tracking and problem resolution. Coordinates and follows-up on maintenance activities to assist departments complying with all required maintenance requests. Ensure all discrepancies are addressed and rectified in a timely manner.
- Utilize airline approved technical manuals including Aircraft Maintenance Manuals (AMM), Aircraft Illustrated Parts Catalogs (AIPC), and the Software Configuration Index (SCI). Maintain in-depth knowledge of all products and installations as defined in the assigned service agreement(s).
- Assist with real-time troubleshooting of all IFE system configurations via in-flight or ground based calls. Respond to airline and internal technical questions to develop sustainable solutions to resolve discrepancies expeditiously, while continuing to maintain favorable customer relations.
- Support in-service operations by coordinating throughout the program with functional departments; Logistics, Quality Assurance, Marketing, Program Management, Product Support Engineering, and Customer Support Engineering.
- Assist with department training to maintain a basic knowledge of all departmental processes, products and services.
- Functions as communications focal to the airline, internal customers, third party suppliers and/or OEM as required for technical issues. Support conference calls with various engineering groups, and PTS Operations.
- Keep management informed of all IFE maintenance issues that may impact customers’ service.

EDUCATION/EXPERIENCE REQUIREMENTS
- Bachelor's degree in appropriate discipline or a combination of education and related experience.
- Six years of related experience or three years demonstrated competency in the Maintenance Control
- Specialist I role.
- Engineering, project engineering, or project/program management experience preferred.
- Airline operations and 24/7 technical support center experience preferred.
- IT and network experience highly preferred.
- IFE, cellular and satellite communication experience highly desired.
- FAA Airframe & Powerplant License preferred.
- Linux Basic and Linux Plus or equivalent experience with the Linux Operating system preferred.

KNOWLEDGE/SKILL REQUIREMENTS
- Must be proficient using multiple databases.
- Ability to listen and professionally respond to customers’ reported challenges is greatly preferred.
- Ability to effectively communicate with internal and external customers both verbally and in writing, working towards a comprehensive resolution with a customer.
- Working technical knowledge of IFE or aircraft systems preferred, including schematics, diagrams, component and aircraft maintenance manuals, illustrated parts catalogs and other technical documents.
- Ability to work well in a high-stress, high-pressure environment.
- Ability to coordinate and assign multiple, high-priority tasks on parallel tracks at the same time.

OTHER REQUIREMENTS
- May require travel (10%) to Maintenance Service line stations, Panasonic Avionics repair shops and/or customer locations for training and/or direct customer support.
- Required to work in an operations center and may be required to work day, swing or night shift.