Customer Experience Owner/Product Owner

2 weeks ago

Auckland, Auckland, New Zealand Asb Bank Full time

At ASB, we're all about doing what we can to help our customers get "One Step Ahead" by giving them the tools they need to manage their lives and plans for their families and future.
We embrace innovation at speed, using modern tools and technologies to get us ahead of the game and stay there.You'll be part of an award-winning team that is at the forefront of delivering and supporting a secure, functional, and performant product that delights our customers every day.
In our diverse and accepting environment, our people grow their agile and growth mind-set, learn, evolve, and utilize their skills while being empowered to make decisions.We have an opening for an outstanding professional to join our Customer Tribe - working across ASB Bank to understand processes, transform, and drive automation in our world-class automation community.Our CxO's are transforming how we execute processes across ASB.
They do this by getting close to the business, engaging with stakeholders and the automation and project community to deliver collaborative and reusable solutions for our customers and people.
They lead the direction and decisions for the work and finances across projects, working closely with our technical consultants and business architects to maximize value for our staff and customers.If you're coming from a product owner, transformation, or pega/BPM/automation background, we're looking for experienced leaders with business acumen or experienced product owners that have worked in either BPM solutions, process re-engineering, or financial industries previously.
Your deep knowledge in managing and supporting transformational work with an eye for change management and the ability to think outside the box will be a pillar to success in this role.Your exceptional communication skills will enable you to participate in strategy, leadership, and design sessions, lead teams, write successful plans, and tailor your communication style to business and technical audiences.You'll be passionate about sharing your knowledge with others to build their skills and capability and succession across the Platform.
We're also interested in candidates with a similar level of experience in alternate automation solutions like Appian and Salesforce.This CXO will be technically minded and focused on driving out strategic goals.Builds and maintains a clear understanding of customer needs and continuously communicates the roadmap to stakeholders.Collaborates with our internal customers to create and maintain well-groomed backlogs.Conveys the strategic vision and the Tribe's goals to the squads, ensures this is upheld throughout delivery, and helps the squads make decisions on innovation and prioritization.Collaborates with Vendors, Suppliers, and Partners to build and deliver modern features that enable our front lines to provide better customer experience.Works closely with the Suppliers Product Teams to keep abreast of their product roadmap and identify opportunities that would benefit our users and customers.Builds and drives collaboration within the Tribe and across the wider leadership team to manage risks and dependencies, perform controls, and remove blockers.Balances a broad range of end-to-end squad activities alongside the release and change management processes for new-to-market innovative products and services.Defines, prioritizes, and refines squad and tribe backlogs, considering the future direction of banking, value benefits, and significant and shifting legislative requirements.Fosters innovation by enabling a safe learning culture.Manages and maintains the lifecycle of the critical services.He aha ta matou | What can we offer?We offer a competitive salary and bonus, great banking benefits, heaps of personal and career development opportunities, flexible working styles, extra holidays, and parental benefits.We have a warm culture of caring people who all jump in to innovate and support each other.
Our people grow their mindsets, learn, evolve, and utilize their skills while being empowered to make decisions.At ASB, we are committed to our vision and values of Integrity, Caring, Passion, Courage, and United.
Our strength comes from caring about our people, our customers, our community, and the environment.As a value-driven organization, we are committed to providing a diverse and inclusive work environment, where we bring our different perspectives and strengths to achieve ASB goals together.
We offer excellent career progression opportunities, a flexible and supportive culture; we help our people grow and celebrate together.Finally, we offer a variety of challenges and exposure throughout ASB Bank in a large-scale environment, filled with passionate people, focused on delivering world-class software and infrastructure services that help our customers.Me pehea te tono | How to apply?If we've nailed our pitch and this role sounds like it might be the one for you, then please click "apply"… we'd love to hear from youSuccessful candidates will be required to undertake several pre-employment checks which will include but are not limited to; Police Check, Credit Check, AML Compliance, Verification of your qualifications, and may include checks both here in New Zealand and overseas.
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