Senior Customer Experience Manager

2 weeks ago


Havelock North, New Zealand ASB Bank Full time

We are currently going through an exciting period of transformation at ASB, ensuring we continue to deliver innovative, personalized, and convenient solutions for our customers.

As a Senior Customer Experience Manager, you will co-ordinate the delivery of ASB's products and services to branch-based customers, through proactive leadership, management, and development of our frontline team, ensuring unbeatable customer outcomes.

Your people engagement skills and ability to build strong relationships will be a pivotal factor in fostering successful team environments where individuals feel they belong and are able to achieve their true potential.

You will motivate your team to provide the best customer experience in the market and drive growth. Maintaining existing relationships to retain business is vital in this position, as will be your ability to cultivate new opportunities for the Bank.

This is an exciting opportunity to be at the forefront of our Advice Centre network and offers you the opportunity to progress your career in multiple directions, in many different teams and locations.

ASB offers a fun and supportive team with awesome benefits, including a competitive market salary, exclusive Staff Banking Benefits, Health, Life and Income Protection Insurance, and access to a dynamic and diverse team.



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