Customer Experience Director

7 days ago


Havelock North, New Zealand ASB Bank Full time

At ASB Bank, we're committed to delivering exceptional customer experiences that set us apart from the rest.

About Us

We're currently undergoing a transformative period, reimagining our Advice Centres to provide innovative, personalised, and convenient solutions for our customers.

Main Responsibilities
  • Catalyse the delivery of our products and services to branch-based customers, driving growth and customer satisfaction
  • Lead, manage, and develop frontline teams to achieve unparalleled customer outcomes, fostering a culture of excellence and innovation
Key Priorities
  1. Create successful team environments where individuals feel valued, empowered, and motivated to reach their full potential
  2. Motivate teams to deliver exceptional customer experiences, drive business growth, and expand existing relationships
  3. Retail new opportunities and cultivate strategic partnerships to fuel our Bank's success
Requirements
  • Digital acumen and strategic thinking to drive business innovation
  • Motivational leadership and adaptability in a fast-paced environment, with a focus on employee engagement and development
  • Extensive banking experience, with a strong understanding of regulatory requirements and a confident approach to operating in a highly regulated setting
What We Offer
  • A competitive market salary, with opportunities for career advancement and professional growth
  • An extensive range of exclusive Staff Banking Benefits, designed to support your well-being and financial security
  • Access to comprehensive training and development opportunities, empowering you to stay ahead in your career
  • The chance to progress your career in multiple directions, exploring different areas of our Bank and taking on new challenges


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